Billing & Customer Service Analyst 3PL

Billing & Customer Service Analyst - 3PL ODP Business Solutions - 3.5 Grand Prairie, TX Job Details Full-time $50,000 - $70,000 a year 20 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Flexible schedule Qualifications Customer inquiry handling Full Job Description Overview The Billing & Customer Service Analyst is responsible for managing the billing and invoicing processes for our Supply Chain 3PL customers. This role focuses on reviewing/analyzing each invoice and cost calculation, including those created via systems or from a manual calculation. The Billing & Customer Service Analyst works directly with the Supply Chain leaders to ensure billing accuracy for all special charges. This position also has direct contact with customers regarding invoice questions and if special analysis/reporting is required. The Billing & Customer Service Analyst plays a key role in enhancing the 3PL customer experience by maintaining high standards of billing accuracy and transparency. To be successful in this role, you should have strong communication and interpersonal skills, attention to detail, comfort working with numbers and data, and an interest in learning about logistics and supply chain services to better support customers and internal teams.

Primary Responsibilities:

Manage the billing/invoice process for Supply Chain 3PL customers ensuring timely, accurate, and compliant invoicing in alignment with contractual terms and internal policies. Independently review and analyze weekly and monthly invoices and cost calculations—both system-generated and manual—to identify discrepancies, determine root causes, and implement corrective actions with minimal supervision Use discretion and subject-matter expertise to work directly with Supply Chain leadership to validate and approve special charges (e.g., manual labor charges for TikTok, Region 4), ensuring they are properly supported, documented, and billed. Proactively facilitate collaboration between internal teams and the customer to prioritize issues, propose solutions, and determine appropriate escalation paths toward resolution Work directly with SC RVP on escalations, where appropriate. Participate in customer reviews (and/or work directly with customers) regarding invoice questions and if special analysis/reporting is required. Assist in educating customers on products and service usage by sharing information and resources that help drive customer value.

Note:

invoice accuracy/transparency is one of the top reasons customers report satisfaction/dissatisfaction with their 3PL provider.

Education and Experience:

Level of Formal Education:

Bachelor's degree or equivalent experience

Area of Study:

Accounting, Finance or a related field preferred.

Minimum Years of Experience:

3

Type of Experience:

Experience in billing and/or customer service; helpful to have a background in both analysis and people skills

Technical Competencies & Information Systems:

Proficiency in Microsoft Office Suite, and data analysis tools.

Skills & Abilities:

Strong analytical and problem-solving skills Effective communication and interpersonal abilities Ability to work collaboratively across teams Customer-focused mindset and attention to detail is key

Personal Attributes & Other/Preferred:

Results-oriented, adaptable, proactive, and committed to continuous improvement

About The ODP Corporation :

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:

The salary range for this role is $50,000/year to $70,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the button. How to

Apply:

Click the button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline :

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity :

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. Benefits Full-TimeAt ODP Business Solutions, we offer our benefits around the 5 facets of

Total Well-Being:

Physical, Emotional, Work-Life, Financial, and Community. Here's a look into what we offer:

Physical:

Medical Insurance/Prescription Drugs Dental Insurance Vision Insurance Flu shots

Emotional:

Mental Health Benefits Support Programs Employee Assistance Program (EAP)

Work-Life:

Location Events & Activities Recognition & Rewards Programs Flexible Work Schedules Paid Holidays (as applicable by business unit) Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Paid Parental Bonding Adoption Reimbursement Fertility Treatment Discounts Financial:

401(k) and Roth Savings Plans Savings Plan Employer Match Commuter Benefits FSA/HSA Pre-Tax Benefits HSA Employer Match Discount Center Employee & Dependent Life and Accidental Death & Dismemberment Short & Long-Term Disability Medicare Concierge Services Enjoy more control over your pay schedule with

DailyPay Community:

Charitable Giving Volunteering & Mentorship For more details on the Benefits we offer, please see our US Benefits Guide / Guía de Beneficios Benefits Part-TimeAt ODP Business Solutions, we offer our benefits around the 5 facets of

Total Well-Being:

Physical, Emotional, Work-Life, Financial, and Community. Here's a look into what we offer:

Emotional:

Employee Assistance Programs Community:

Volunteering & Mentorship Physical:

Flu Shots Work-Life:

Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

401 (k) and Roth Savings Plans Savings Plan Employer Match Discount Center Medicare Concierge Services Enjoy more control over your pay schedule with DailyPay