Billing Specialist

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. About the

Role:

We're looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you'll be the go-to resource for customers with billing questions, account inquiries, and payment support—helping resolve issues quickly while delivering a great customer experience. If you're someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.

What You'll Do:

Deliver a positive, professional customer experience on every interaction Handle inbound calls, emails, and chats related to billing and account inquiries Resolve billing discrepancies quickly and accurately Process payments and assist with collections in a respectful, customer-friendly manner Maintain accurate account documentation and follow established processes Meet performance expectations including attendance and quality standards (85%+ QA score) Collaborate with team members and support cross-functional needs as required

What We're Looking For:

Strong customer service mindset with excellent communication skills Ability to stay organized and manage multiple tasks efficiently Comfortable working in a fast-paced, team-oriented environment High attention to detail and problem-solving ability Self-motivated with the ability to work independently Adaptable and open to change

Qualifications:

Previous experience in billing, collections, accounting, or a related field preferred Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) Experience in a call center or high-volume customer environment is a plus

Work Environment:

Office-based role with moderate noise levels High interaction with customers and internal teams Benefits 401(k) with company match Health, dental, and vision insurance Life insurance Paid time off Employee discounts Why Join Nextlink? At Nextlink, we value professionalism, accountability, and teamwork. We're committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience. Equal Opportunity Employer Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Drug-Free Workplace Nextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees. Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace. Why Work For Nextlink? We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities. Take a look below at our different career offerings and send us your resume today! Benefits Full-time work with overtime available Employer paid medical, dental, and vision 401K with a match Training provided Career advancement opportunities Paid time off and holidays Voluntary life insurance Referral bonus program