Patient Receivables Specialist

JOB OVERVIEW

The Patient Accounts Specialist is responsible for resolving a significant backlog of unreconciled patient accounts across multiple dental practices and establishing a sustainable, accurate billing cycle. This role is critical to correcting historical ledger discrepancies, initiating consistent patient statement billing, and driving measurable improvement in the Patient Collection Rate.

REPORTS TO

VP Of Revenue Cycle Management

SCHEDULE

This position requires a flexible schedule that may require extended hours as business requires - including evenings and weekends.

FLSA STATUS

Exempt

QUALIFICATIONS

2+ years of experience in dental or healthcare billing, accounts receivable, or revenue cycle management. Strong understanding of patient ledger reconciliation and insurance payment posting. Experience working with practice management or dental software systems. High attention to detail with strong analytical and problem-solving skills. Ability to work independently and manage large volumes of historical account data. Experience in multi-location dental practices. Prior experience in account cleanup or revenue recovery initiatives.

ESSENTIAL FUNCTIONS

Perform detailed manual reconciliation of patient ledgers to correct historical discrepancies, including unapplied payments, adjustments, write-offs, and insurance mispostings. Research and resolve aged account balances and unreconciled transactions. Identify root causes of ledger inconsistencies and document corrective actions. Ensure patient accounts accurately reflect charges, payments, and outstanding balances before billing initiation. Execute on the structured patient statement billing process Identify, initiate and track patient refunds after a credit is found post-reconciliation Prepare and distribute accurate patient statements following reconciliation. Answer patient billing questions in a professional and compliant manner. Monitor aging reports and prioritize high-impact accounts for resolution. Contribute directly to increasing the Patient Collection Rate through structured follow-up. Track progress on backlog reduction and report on recovered revenue. Provide regular updates to leadership regarding reconciliation status, billing initiation progress, and collection outcomes. Recommend process improvements to prevent future backlog or billing gaps. Ensure compliance with HIPAA and all applicable healthcare billing regulations. Support training efforts for front desk or administrative staff related to patient account accuracy and billing best practices.

PHYSICAL REQUIREMENTS

Prolonged sitting and standing as needed Ability to lift up to 15 lbs, as needed

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.