Customer Service Representative I (Part Time Without Benefits) (A264115-5), 202, Utility Billing

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A264115-5

Department Utilities (41/42) Division Utility Billing Opening Date 01/26/2026 Closing Date Continuous Description Benefits Questions Job Description Part-time Position without Benefits Provides customer service to walk-in customers, online customer, and call center customers; assists with resolving customer issues; relays messages between departments as needed.

For Utility Customer Service:

h andles all customer related issues and collects money daily. Essential Functions/ Job Competencies/ Physical Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Serves as the initial point of contact to receive and address customer concerns, questions, or complaints. Answers calls, responds to emails, and communicates in person with customers and guests; provides general information and/or forwards inquiry to the proper employee or department as appropriate. Creates, enters, and maintains records and customer account information in database. Will be required to drive a City vehicle for City business use. Performs other duties as assigned. Duties under Utility Customer Service Provides customers with information regarding their water utility bill in relation to charges for water, sewer, and garbage services based on usage and calculation for consumption and rates. Answers, screens, and routes department telephone calls to appropriate destination; greets and replies to customers in person, by telephone, online or email regarding account or billing inquires. Processes payment plans for those accounts with hardship cases and high bill amounts due to illegal water usage, water leaks, and broken services. Assists customers with high bills by instructing them on how to check for water leaks on their property and also provides information on how to conserve water. Sends emails to corresponding departments and divisions requesting approval status on cost statements, fire hydrant meter requests, building and irrigation permits, and plats. Prepares work orders to have meters checked for correct reading; completes and processes work order for initial readings, final readings, meter sets, location of services, and high bills and determines corrective action to be taken on account. Checks and verifies utility refund checks processed by the Accounts Payable division. Assists customers with any complaints regarding their services and assists irate customers. Assists customers with information or complaints on account balances, due dates, and cut off dates by phone, in person, online, email, or mail. Sorts and files correspondence and other related materials; prepares and maintains various reports and documents as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

Knowledge of City ordinances, protocols, and policies. Knowledge of City services and departments. Knowledge of basic arithmetic. Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office, AS400, or CISCO Finesse. Knowledge of English grammar, spelling, and punctuation.

Skills and Abilities:

Skill in planning, organization, and time management. Skill in performing a variety of duties, often changing from one task to another of a different nature. Skill in critical thinking and logical reasoning. Skill in customer service delivery. Ability to build and maintain effective working relationships with others. Ability to communicate clearly and effectively both orally and in writing in English and Spanish languages. Ability to maintain good planning and organizational skills. Ability to take and follow directions from supervisor. Ability to maintain a valid Texas Driver License and a good driving record. Ability to project a positive and professional image of the City of Laredo. Ability to comply with all City of Laredo's policies and procedures. Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Work Environment Locations Position will require the employee to work in the following types of work environments Never Street environment (near moving traffic) Construction site Confined space Seldom Vehicles Warehouse environment Sometimes Outdoor environment Frequently Office or similar indoor environment Exposures Position will require the employee to be exposed to the following environmental elements Never Extreme cold (below 32 degrees) Extreme heat (above 100 degrees) Moving mechanical parts Fumes or airborne particles Seldom Communicable diseases Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Frequently Other:

(Loud Noises - LED Televisions @ City Hall Annex - 1st floor) Travel Position will require the employee to travel

Never:

National travel International travel

Seldom:

Local travel Regional travel Minimum Qualifications Required Education and Experience High School diploma or G.E.D. equivalency At least one (1) year of experience in customer service, clerical, or administrative support which includes one (1) year of cash handling experience. Valid Licenses and Certifications Required Licenses or Certifications Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment. As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment. Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment. Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing. A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable . City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values. This position is a Part-time position without benefits. 01 Are you a current regular full-time or part-time City of Laredo employee? I am a full-time City of Laredo employee I am a part-time City of Laredo I am not a full-time or part-time City of Laredo employee 02 What is your highest level of education? Some High School High School Diploma or G.E.D. recognized by the Texas Education Agency or a regional accrediting agency 30 completed college hours (credits) from an accredited college or university 60 completed college hours (credits) from an accredited college or university Associate's Degree from an accredited college or university Bachelor's Degree from an accredited college or university Master's Degree from an accredited college or university PhD from an accredited college or university Juris Doctor from an accredited college or university Other Post Graduate Degree from an accredited college or university None of the above 03 Do you have one (1) years experience in customer service, clerical, or administrative support? Yes No 04 From the experience you provided on your application, list the name of the agencies you performed customer service, clerical, or administrative support with:

Note:

Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process. ]]]]] 05 Do you have one (1) year of cash handling experience? Yes No 06 From the experience you provided on your application, list the name of the agencies you performed cash handling experience with:

Note:

Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process. ]]]] 07 Are you aware and understand that the position you are applying for is a Part-time position without benefits? Yes, I am aware and understand No, I am not aware and do not understand. I will contact the Human Resources Department for further explanation. 08 Supplemental questions are considered part of your official application. Failure to complete all sections of your application, including the "Driver License", "Education", "Work Experience", "Certifications and Licenses" (if applicable), and "Agency-Wide Questions" will result in your application not being processed. Please complete the City's application to include all current and previous work history, relevant education, and any license(s)/certification information that may be required. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. Any misrepresentation will result in your disqualification for employment consideration. I have read and understand the above information I have read and do not understand the above information. I will contact the Human Resources Department for further explanation at (956) 791-7480. Required Question Employer City of Laredo Address 1110 Houston St. Laredo, Texas, 78042 Phone (956) 791-7480 Website http://www.laredocityjobs.com Apply Please verify your email address Verify Email Current Jobs Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all. City of Laredo's Career Opportunities Current Jobs Menu Close Menu City of Laredo's Career Opportunities Current Jobs Job Notification Card Application Status Help & Support SOCIAL Facebook LinkedIn