Benefits + Emergency Services Coordinator (Billingual
- Waco Waco, TX Job Details Full-time $24.72
- $34.
90 an hour 20 hours ago Benefits 403(b) matching Paid holidays Disability insurance Health insurance On-site gym Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Computer operation Spanish Community outreach programs Non-profit experience Bachelor's degree in social work Achieving HIPAA compliance Phone communication Outdoor work Maintaining patient confidentiality Writing skills Social work Local agency collaboration HIPAA Data reporting Mid-level High school diploma or GED Bachelor's degree Computer skills Social Work Data collection Referral coordination 2 years Communication skills Stakeholder relationship building Community resource coordination Client interaction via phone calls Full Job Description About Central Texas Food Bank The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food. Position Overview This role's main function is to help eligible individuals apply for and maintain Supplemental Nutrition Assistance Program (SNAP) benefits by providing application assistance, guiding clients through eligibility requirements and helping them with the enrollment process. In addition to SNAP, the Benefits + Emergency Services Coordinator also helps clients apply to Medicaid and others government benefit programs and connects applicants to additional internal and external resources. This position operates both in-house and on location at our local and regional partners. Relationships Building and maintaining collaborative and meaningful relationships is a core component of this position. Reporting to the Benefits and Emergency Services Manager within the Empowerment Programs area, this position must nurture strong connections with colleagues on various teams, especially with the onsite Fresh Harvest Market team and Network Programs + Services, to ensure wrap-around services are provided to each client. This position also may see clients at community partner sites. Proven and demonstrated professionalism and effective communication skills to achieve goals are necessary for this role. Y our Qualifications Ability to read, write, and speak in Spanish required Two+ years in a full-time, wage-earning role in social services within a non-profit organization or a bachelor's degree from a college or university in Social Work or related field High School Diploma or equivalent required Knowledge of central Texas and its network of services for low-income families is preferred Strong moral compass with commitment to improving the lives of those we serve in a dignified environment. Strong customer service skills Belief in CTFB's mission, vision, values and culture Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds. Display a commitment to service above all else. Your Responsibilities Assist individuals in the application process for SNAP and other state benefits in person, via phone, and through virtual appointments, both on-site and in the community. Assist with walk-in clients, answering inbound phone calls, emails and other referrals in a timely manner and utilize the language line to facilitate client appointments when necessary. Educate potential SNAP recipients and community members on-site and off-site at Partner Agencies located throughout our service area. Maintain relationships with community partners to improve program outcomes and assist the manager in extending training opportunities to volunteers and partner agency staff to increase application assistance throughout the service area. Maintain a results-oriented work ethic and set and meet predetermined goals regarding application, referral, and outreach activity. Screen clients for a diverse array of CTFB client services and develop an intervention plan including referrals to internal and external programs. Deliver client services from a trauma-informed, strength-based service delivery model. Facilitate direct access to immediate food needs through on-site, client choice food pantry. Maintain a strong and evolving network of referral organization partners to support client needs. Meet all scheduled reporting requirements. Maintain daily records of all activities and outreach, utilizing data and client tracking software and spreadsheets. Ensure client confidentiality and HIPAA requirements are upheld. Provide superior customer service internally
- to all individuals and family members you help through our program
- and externally
- to any partners you interact with.
Represent CTFB at community events, food pantry sites, and mobile distributions to screen for and assist with benefits assistance. Assist in the preparation of reports, data gathering, and completion of goals, metrics, and deadlines. Commit to supporting CTFB's mission, vision, values, and culture. Perform other duties as necessary and/or requested, including utilizing language skills you possess for the benefit of the organization and its clients. Support emergency response efforts as needed, including stepping into alternative roles or responsibilities during times of heightened demand or organizational need.
Hours of Operation:
Generally Tuesday through Saturday as follows:
Tues-Thurs:
10:00 AM to 7:00
PM Friday-Sat:
8:00 AM to 5:00 PM Hours may vary, especially during peak times, disaster response, or holidays.
Environment:
This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The position also requires working independently and with others on a team.
Travel:
CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meetings for some positions. Comprehensive Benefits We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following: Medical, dental, and vision plans, company paid short and long term disability insurance plus employee life insurance, 403b retirement plan plus up to 5% matching contribution after one year of service, telemedicine for physical and mental health, employee assistance program, paid time off including paid holidays, outdoor seating area with a garden view, and an on-site gym with a shower. In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment. This job description does not list all the duties and responsibilities of this job. You may be asked to perform other duties based on the needs of the business. CTFB has the right to revise this job description as it relates to business operations at any time. The final candidate will be required to undergo a background check and drug test.
