Utility Billing Specialist (PART-TIME 31 hrs/week)

Utility Billing Specialist (PART-TIME 31 hrs/week) Washington Terrace City - 3.0 Washington Terrace, UT Job Details Part-time $19.74 - $28.90 an hour 1 day ago Benefits Paid holidays Dental insurance Paid time off Employee assistance program Retirement plan Paid sick time Qualifications Accounting systems Computer operation Teamwork Phone communication Administrative experience High school diploma or GED Decision making Data entry Newsletters (communication methods) Productivity software 10 key typing Customer complaint resolution Time management Office experience Client interaction via phone calls Full Job Description

JOB POSTING POSTING

#: 9-FY2026

POSTING DATE:

12/29/2025

CLOSING DATE:

Until Filled

POSITION

Utility Billing Specialist

SCHEDULE

Part-Time, Permanent 31 hours/week M-F (rotating Friday's off)

DEPARTMENT

Budget & Finance

JOB LOCATION

City Hall 5249 South 400 East, Washington Terrace, Utah

HOURLY PAY RANGE

$19.74- 28.90 DOE

BENEFITS

Retirement plan provided through the Utah Retirement Systems, Paid holiday, sick, and vacation leave No Medical or Dental Benefits.

SPECIAL REQUIREMENTS

Applicants must be able to successfully pass a background check, including credit check and drug screen.

WHO WE ARE

The City of Washington Terrace, located in Weber County, is a City that serves approximately 9,500 residents and 100 commercial businesses. We operate a variety of public services including the following utility services: Culinary Water, Sanitary Sewer, Storm Water and Garbage/Recycling. Our goal is to make our customers life better by providing a high level of service at the lowest possible cost.

POSITION

This position works under the direction of the City Treasurer and performs customer service duties, utility bill processing and account maintenance, cash receipting and administrative duties. Applicants must be able to successfully pass a background check, to include credit check and drug screen.

OPPORTUNITIES & CHALLENGES

The Utility Billing Specialist will work with a highly motivated and outgoing team who value teamwork, a strong work ethic, and a commitment to excellence. This position offers work variety in utility and non-utility projects and assignments. The Utility Billing Specialist is expected to be self-directed while performing high detail-oriented tasks under strict deadlines and with interdepartmental coordination and cooperation.

ESSENTIAL FUNCTIONS, SKILLS, AND ABILITIES

(The following duties ARE NOT intended to serve as comprehensive list of all duties to be performed, but rather a representative summary of the primary duties and responsibilities. Specialists may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Utility Billing

• Accurately and efficiently process cash receipting payments including in person and electronic payments. Process customer utility service applications
• Create, maintain and update records for all customer accounts
• Monitor delinquencies and collections from customers
• Process credit balances ,deposits, refunds, balance transfers, and write-offs as applicable
• Ensure timely upload of readings from data collection devices and systems
• Verify account billing for accuracy and investigate billing discrepancies
• Generate monthly utility bill statements and late fees Administrative
• Assist with business licensing
• Create and publish the monthly City newsletter Other
• Respond to questions, concerns & complaints at the front counter, over the phone or through email
• Ability to take initiative, working without or little supervision and begin or complete projects independently.
• Enthusiastic, confident, helpful and committed.
• Maintain strong professional and courteous working relationships with employees, city officials, and public.
• Reliability and good attendance. Must be flexible and able to cover with little or short notice.
• Performs other duties as assigned

MINIMUM TRAINING, EDUCATION, AND EXPERIENCE

Required Ø High school graduate or equivalent Ø Experience working in an office environment Ø Employee is required to present themselves in a professional manner, displaying the utmost integrity, discretion, courtesy, cooperation, discipline, and behavior. Ø Must be able to work with automated accounting and billings systems and personal computers and have a working knowledge of standard office practices and procedures, ability to operate computers, copiers etc. Ø Answers phones as needed. Ø Must be able to effectively communicate through written and verbal skills. Ø Must have good time management skills to prioritize workload. Ø Must have good cognitive and analytical skills. Ø Must be able to handle stressful situations, quickly assess, or judge situations, and be able to make decisions under pressure in areas of responsibility. Ø Proficient in use of 10-key calculator and computer keyboard with work experience in data entry software modules. Ø Ability to operate a personal computer utilizing various programs including Microsoft Office and Excel to produce and compose documents Ø Pass a criminal and credit background check Pass a Drug Screen Preferred Ø Experience in accounting/cash handling Ø Experience in customer service Ø Caselle software experience/ experience in local government

HOW TO APPLY

To apply online go to www.washingtonterrace.gov and click on "I Want To" then select "Apply for a City Job".

or follow this link:

https://www.xpressformsbuilder.com/viewer/3e4c3be0-0f24-47e3-bb58-d5785553b13d Recruitment inquiries should be directed to Washington Terrace City Human Resources The Human Resource Office will provide reasonable accommodations for any applicant during the examination and selection process. If you have special needs, please call (801) 395-8283. Washington Terrace does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

• Equal Opportunity Employer

•

Job Type:

Part-time Pay:

$19.74 - $28.90 per hour

Benefits:

Employee assistance program Paid sick time Paid time off

Work Location:

In person