Collections Representative

We are seeking a detail-oriented Collections Representative to manage outstanding accounts and support timely payment collection efforts. This role involves contacting customers regarding past-due balances, resolving billing issues, maintaining accurate records, and helping reduce delinquent accounts while preserving strong client relationship. This position is onsite Monday to Friday.

Responsibilities:

• Handle a large volume of incoming calls and assist customers with clarity and efficiency.
• Respond to customer inquiries by phone and email, providing timely updates and accurate information.
• Enter and update customer or account information with a high level of accuracy in internal systems.
• Support payment posting activities and help ensure transactions are recorded correctly.
• Complete administrative support work such as scanning documents, preparing mail, and organizing records.
• Place outbound calls when needed to follow up on account matters or clarify customer information.
• Assist different departments with routine support tasks to help maintain smooth daily operations.