Insurance Collector

Insurance Collector

INFUSION SOLUTIONS INC

Bellingham, WA Job Details Full-time $26 - $30 an hour 1 day ago Qualifications Medicare Managed care Accounts receivable management Medicaid health insurance Medicaid Medical debt collection accounts Full Job Description Position Summary The Infusion Solutions Insurance Collector is responsible for managing outstanding insurance balances with accuracy, persistence, and attention to detail. This role requires strong interpersonal and problem-solving skills, along with adherence to trained best-practice collection guidelines. The Insurance Collector is dependable, trainable, and motivated to consistently meet productivity and quality goals. This position understands the importance of protecting Patient PHI and adheres to all Infusion Solutions policies related to confidentiality, workspace standards, attendance, and compliance. At Infusion Solutions, we seek to add only ideal team players who can flourish in our culture and embody the characteristics of our

Core Values:

Patient Centered Respect Integrity Flexible / Adaptable Growth Oriented (internally and externally) Essential Job Functions Investigates outstanding insurance balances and takes appropriate collection action to resolve claims in a timely manner; escalates demographic, payer, or system issues as identified. Reviews assigned correspondence and payer communications, taking necessary action to resolve requests promptly and establishing appropriate follow-up. Utilizes the most efficient resources to secure timely payment of open claims, prioritizing electronic tools and payer portals when available. Follows up on submitted invoices/claims to ensure timely payment and escalates issues when delays occur. Evaluates payments and denials for accuracy and ensures appropriate application of payments, adjustments, and contractual allowances. Identifies patterns of non-payment, underpayment, overpayment, and duplicate payment activity and investigates or escalates accordingly. Processes or facilitates collections-related activities including adjustments, refunds, recoupments, intake, and billing corrections according to established guidelines. Maintains accurate and timely documentation of all work performed within the billing system, including detailed account notes and next steps. Follows policies related to productivity expectations, work queue management, documentation standards, and timely follow-up requirements. Ensures all assigned accounts are worked and documented appropriately at every touchpoint. Works assigned payers within designated timeframes and maintains queue discipline, including required follow-up intervals. Collaborates with internal departments to resolve billing, intake, authorization, and payment discrepancies impacting collections. Performs other tasks or special projects as assigned or deemed necessary. Duties, responsibilities, and activities may change at any time with or without notice to meet organizational needs. Supervisory Responsibilities This position has no supervisory responsibilities. Required Education, Licensure & Experience All requirements below are job-related and consistent with business necessity. Minimum 1+ years of experience in medical collections or healthcare accounts receivable. Working knowledge of managed care, commercial insurance, Medicare, and Medicaid reimbursement processes. Ability to independently obtain, interpret, and apply payer and claim information. Strong attention to detail with ability to analyze, organize, prioritize, and multitask effectively. Effective interpersonal, written, and verbal communication skills. Preferred Education & Experience Preferred qualifications are not required but are job-related and consistent with business necessity. Home infusion experience preferred. Working knowledge of ICD-10, CPT, HCPCS, and NDC coding preferred. Experience with automated billing systems (CPR+ / CareTend preferred). Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook). Core Competencies Strong analytical and problem-solving skills related to insurance collections and claim resolution. High attention to detail and accuracy in documentation and account management. Ability to manage workload independently while meeting productivity and quality expectations. Strong understanding of payer guidelines, reimbursement processes, and denial management workflows. Professional verbal and written communication skills with internal and external stakeholders. Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy and compliance. Commitment to HIPAA compliance and protection of patient health information. Team-oriented mindset with willingness to learn, adapt, and support process improvement initiatives. Ability to identify inefficiencies and contribute to workflow improvements and best practices. Physical Demands For physical demands of position, including vision, hearing, repetitive motion and environment, see the following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care. Sedentary to light work; primarily sitting with occasional standing or walking. Frequent use of hands for typing, data entry, and computer-based tasks. Regular communication via phone, email, and virtual systems (talking/hearing required). Occasional reaching, bending, or light pushing/pulling. Infrequent lifting of up to 25 lbs. Repetitive hand and finger movements for computer and documentation work. Standard visual acuity required for prolonged screen-based work. Work Environment Office or clinical administrative setting with minimal environmental exposure. Noise level is typically quiet to moderate. Frequent interaction with computers, phones, and electronic billing systems. Must be able to work in a fast-paced, deadline-driven revenue cycle environment. Requires ability to maintain focus while managing repetitive and detail-intensive tasks. Additional Eligibility Requirements Must pass a pre-employment background check and drug screen per company policy and applicable state law. Must maintain required immunizations per accreditation standards and company policy. Must provide proof of eligibility to work in the U.S. Must comply with company policies, codes of conduct, and required training. Must hold required licenses or certifications, if applicable. Must be available for required shifts or travel, if applicable. Must meet role-specific physical, technical, or experience requirements, if applicable.