Billing Clerk

Description We are looking for a detail-oriented Billing Clerk to join a manufacturing organization in Waukesha, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys resolving transactional issues, supporting post-sales activities, and working with internal teams to ensure accurate billing outcomes. The role focuses on handling customer-related billing requests, reviewing order and contract information, and helping maintain efficient day-to-day support operations in a fast-paced onsite environment.

Responsibilities:

• Manage billing-related transactions such as credit adjustments, return authorizations, no-charge part requests, invoice corrections, and rebilling activities with accuracy and timeliness.
• Investigate customer concerns by reviewing account details and coordinating with internal departments to identify appropriate solutions.
• Examine contract terms, track order progress, and address discrepancies that affect billing or transaction completion.
• Monitor shared support queues and contribute to overall team productivity by assisting colleagues with case volume as needed.
• Communicate with customers and internal partners to clarify issues, provide updates, and support issue resolution professionally.
• Maintain accurate records within billing and customer support systems to ensure documentation is complete and current.
• Use business tools such as SAP, Salesforce, and Microsoft Office to process transactions, review data, and support daily workflow.
• Take on additional operational tasks and post-sales support duties as business needs evolve. Requirements
• High school diploma or equivalent required.
• At least 2 years of experience in customer service, billing support, order processing, or a related transactional role.
• Practical experience handling billing functions, billing statements, collections support, or computerized billing activities.
• Familiarity with ERP or customer relationship management systems, including SAP and Salesforce, is strongly preferred.
• Strong analytical thinking with the ability to research issues and determine effective resolutions.
• Clear written and verbal communication skills with a detail-oriented approach to customer interactions.
• Strong attention to detail and the ability to manage multiple priorities independently in a fast-paced environment.
• Proficiency with Microsoft Office Suite required.

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