Recovery Floor Supervisor

Recovery Floor Supervisor Talk-Off Specialist | Collections Closer | Team Coach Cawley & Bergmann, Inc. Jacksonville, FL | Full-Time | On-Site Competitive Salary + Performance Bonus Cawley & Bergmann is looking for a hands-on collections leader who knows how to close deals, coach collectors in real time, and lead from the front. This is not a desk-management position. We are looking for a proven collections professional who thrives on the collection floor, can jump on difficult calls, handle talk-offs, overcome objections, and help collectors secure payments when they need support. If you're the person agents turn to when they need help closing a deal, resolving an escalation, or navigating a difficult consumer conversation, we want to speak with you. ━━━━━━━━━━━━━━━━━━━━━━ What You'll Be Doing Serve as the primary floor support for collectors throughout the day Conduct talk-offs and second-voice interventions to help secure payments and settlements Coach collectors in real time to improve negotiation and closing techniques Handle escalated consumer conversations professionally and compliantly Monitor collector performance and identify coaching opportunities Assist with onboarding and development of new collectors Lead side-by-side coaching sessions and call reviews Drive team production while maintaining compliance standards Partner with leadership to improve recovery performance and collector effectiveness Create a positive, competitive, and results-driven culture on the collection floor ━━━━━━━━━━━━━━━━━━━━━━ What We're Looking For ✔ Minimum 4 years of consumer collections experience ✔ Proven success negotiating payments, settlements, and resolving objections ✔ Strong talk-off and second-voice experience ✔ Experience coaching and developing collectors ✔ Ability to lead from the floor rather than from behind a desk ✔ Strong understanding of FDCPA, Reg F, and compliance requirements ✔ High-energy, performance-driven leadership style ✔ Ability to motivate collectors and improve production results ✔ Experience working large-balance credit card, consumer loan, or debt buyer portfolios preferred ━━━━━━━━━━━━━━━━━━━━━━ Why Join Cawley & Bergmann? Opportunity to directly impact production and collector success Growing organization with advancement opportunities High-performance culture focused on results and development Leadership team that values hands-on coaching Competitive salary plus bonus opportunities Medical, Dental, Vision, PTO, and 401(k) ━━━━━━━━━━━━━━━━━━━━━━ The Ideal Candidate This role is designed for a top-performing collector, team lead, or supervisor who enjoys being on the floor, helping agents win, and closing difficult accounts. We're looking for someone who can walk onto a call, take over a conversation, overcome objections, secure payment, and then coach the collector on how to do it themselves next time. If you're known for your ability to close deals, mentor collectors, and lead by example, we'd love to hear from you.

Job Type:

Full-time Pay:

$50,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you currently have or have you previously held a supervisory, team lead, or floor support role in collections? Have you regularly performed talk-offs, second-voice interventions, or escalated account negotiations? Are you comfortable taking over difficult calls and negotiating payments directly with consumers? How many collectors have you directly coached or supervised? Have you personally managed a collection portfolio while also supervising employees? In your most recent role, approximately how many talk-offs or second-voice calls did you handle per week?

Experience:

Debt Collection:

4 years (Required)

Management:

3 years (Required)

Work Location:

In person