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Collections Manager
Job
Robert Half
Caldwell, ID (In Person)
$120,000 Salary, Full-Time
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Job Description
A busy company in the West Caldwell area is seeking a Collections Manager to join their growing company. This Collections Manager will get the chance to join a growing team that works well with each other, and offer career advancement. This Collections Manager role is responsible for guiding a high-performing team, strengthening recovery outcomes, and maintaining disciplined processes across daily collection activity. The ideal Collections Manager will have strong management experience having managed teams of 5-10+ individuals and is someone who brings strong leadership skills, sound financial judgment, and the ability to collaborate effectively on complex recovery matters, including legally sensitive accounts.
Collections Manager Responsibilities:
- Lead, develop, and support a commercial collections team of more than 10 representatives, setting clear expectations and promoting consistent performance.
- Deliver regular coaching, training, and performance feedback to improve agent effectiveness, recovery rates, and service quality.
- Direct day-to-day collections activity, monitor recovery progress, and track operational metrics tied to departmental goals.
- Address complex or escalated account issues with professionalism, sound judgment, and timely resolution.
- Produce and interpret performance reports, collection trends, and recovery results to inform management decisions.
- Prepare cash forecast reporting by evaluating payment patterns, delinquency status, and outstanding receivables.
- Ensure collection practices align with applicable legal requirements for both pre-judgment and post-judgment accounts.
- Partner with legal stakeholders on litigation-related recoveries, including judgments, garnishments, enforcement actions, and other legal remedies.
- Review team calls and interactions to identify coaching opportunities and strengthen negotiation techniques.
- Recommend and implement process improvements that increase efficiency, enhance recovery strategies, and support overall department performance.