Recovery and Enforcement Team Leader

Sunderland City Council has an exciting opportunity for two highly motivated and experienced Recovery/Enforcement Team Leaders to lead a high-performing team responsible for maximising income collection and ensuring effective enforcement activity. In this role, you will provide day-to-day leadership, performance management, and operational oversight to ensure targets are met while maintaining excellent standards of customer service and compliance.

About the role:

Lead, motivate, and manage a team of recovery officers and enforcement agents Oversee recovery processes, ensuring effective and timely collection Monitor team performance and implement improvements where needed Provide coaching, support, and development to team members Ensure compliance with relevant legislation, policies, and procedures Manage complex or escalated cases and make informed decisions Analyse performance data and produce reports for senior management Work collaboratively with internal departments and external agencies About you: Proven experience in collections/recovery or a similar environment Strong leadership and people management skills Excellent communication and problem-solving abilities Strong problem-solving and decision-making skills Ability to handle sensitive cases professionally and empathetically Why join us? Competitive salary Generous annual leave entitlement Pension scheme Opportunities for professional development and career progression Supportive and collaborative working environmentIf you are office based, it is a mandatory requirement that you work from your usual base for at least 2 days per week. This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service. For an informal discussion about the role, please contact Sharon Sanderson telephone number 0743522811 or Karan Wilkinson telephone number 07867743631. To apply, please submit your application demonstrating how you meet the essential criteria outlined in the Person Specification. Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk Please note that CVs are not accepted. Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.