Collections Supervisor

We are looking for an experienced Collections Supervisor to lead a dedicated team of professionals within the financial services industry. Based in Manchester, New Hampshire, this role is ideal for someone with a strong background in consumer lending products, including mortgages, auto loans, and credit cards. The successful candidate will play a pivotal role in achieving performance goals, fostering team development, and driving operational excellence.

Responsibilities:

Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies. Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement. Ensure team members consistently meet productivity goals and maintain high-quality service standards. Analyze and report on collections metrics, identifying trends and opportunities for improvement. Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency. Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching. Facilitate learning and development opportunities to enhance team capabilities and individual growth. Collaborate with leadership to implement process improvements that optimize collections strategies. Promote a culture of accountability and continuous improvement within the team. Maintain up-to-date knowledge of consumer lending products to support team operations effectively. Proven experience in a supervisory role within collections, ideally in banking or credit unions. In-depth knowledge of consumer lending products such as mortgages, auto loans, and credit cards. Demonstrated ability to coach, mentor, and develop team members to achieve their full potential. Strong communication skills and the ability to handle escalated situations with professionalism. Experience in call monitoring and performance management to ensure quality and compliance. Proficiency in analyzing collections data and identifying actionable insights. Familiarity with tracking systems and metrics reporting tools. Ability to work collaboratively with leadership to drive operational improvements. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice . Collections Supervisor 3.9 3.9 out of 5 stars Manchester, NH 03102 Robert Half 13,771 reviews We are looking for an experienced Collections Supervisor to lead a dedicated team of professionals within the financial services industry. Based in Manchester, New Hampshire, this role is ideal for someone with a strong background in consumer lending products, including mortgages, auto loans, and credit cards. The successful candidate will play a pivotal role in achieving performance goals, fostering team development, and driving operational excellence.

Responsibilities:

Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies. Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement. Ensure team members consistently meet productivity goals and maintain high-quality service standards. Analyze and report on collections metrics, identifying trends and opportunities for improvement. Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency. Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching. Facilitate learning and development opportunities to enhance team capabilities and individual growth. Collaborate with leadership to implement process improvements that optimize collections strategies. Promote a culture of accountability and continuous improvement within the team. Maintain up-to-date knowledge of consumer lending products to support team operations effectively. Proven experience in a supervisory role within collections, ideally in banking or credit unions. In-depth knowledge of consumer lending products such as mortgages, auto loans, and credit cards. Demonstrated ability to coach, mentor, and develop team members to achieve their full potential. Strong communication skills and the ability to handle escalated situations with professionalism. Experience in call monitoring and performance management to ensure quality and compliance. Proficiency in analyzing collections data and identifying actionable insights. Familiarity with tracking systems and metrics reporting tools. Ability to work collaboratively with leadership to drive operational improvements. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .