Collections Manager

Collections Manager Robert Half - 3.9 Solvay, NY Job Details $70,000 - $100,000 a year 6 days ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Record keeping Operations management Compliance with loan regulations Regulatory compliance Mid-level 3 years Mortgage industry Team management Bank experience Task prioritization Debt collection payment plan Organizational skills Loan servicing Productivity software Escalation handling Debt collection negotiation Communication skills Technical Proficiency Financial restructuring Full Job Description Nick Corieri with Robert Half is partnered with a well‑established bank on the westside of Syracuse to hire their next Collections Manager. This position oversees collection operations, supports complex workout strategies, and helps protect the organization's assets through effective account resolution and loan restructuring. The ideal candidate brings strong knowledge of credit and collections practices, sound judgment in high-risk situations, and the ability to guide a team in a fast-moving financial services environment.

Responsibilities:

Lead and direct Collections Specialists in resolving delinquent accounts across consumer loans, mortgages, credit cards, overdraft products, and small business lending relationships. Review account severity and outstanding balances to determine collection priorities, then distribute work to team members based on urgency and complexity. Approve escalation steps such as repossession activity and legal referral when other recovery efforts have not produced acceptable results. Partner with small business borrowers to address overdue obligations, negotiate repayment approaches, and support recovery of outstanding credit exposure. Maintain thorough documentation of collection activity, account status updates, and resolution efforts, and prepare recurring reports for management review. Design and refine collection strategies to improve timeliness, consistency, and compliance with established lending and servicing standards. Provide guidance on challenging cases by helping staff navigate sensitive borrower situations and complex recovery scenarios. Work with internal stakeholders to identify and secure collateral, borrower equity, or other available assets in order to reduce loss exposure and preserve recoverable value. Assess borrower financial circumstances and repayment capacity to recommend restructuring terms for adversely rated small business credits. Carry out additional duties that support department objectives while following all bank policies, procedures, and regulatory expectations. Qualified candidates are encouraged to apply directly and contact Nick Corieri at Robert Half for more information. At least 3 years of experience in collections, credit, loss mitigation, or a related lending environment within financial services. Practical knowledge of consumer loan servicing, commercial credit, collection practices, and applicable fair lending and regulatory requirements. Ability to lead a team, build strong working relationships, and support performance in a collaborative setting. Strong written and verbal communication skills with the ability to handle difficult conversations professionally and effectively. High level of discretion, sound judgment, and professionalism when working with sensitive customer and account information. Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications, including tools used for reporting, documentation, and analysis. Self-directed approach to work, with the adaptability to work independently, solve problems, and take ownership of challenging situations. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .