Collections

We are looking for a motivated and detail-oriented Collections Specialist to join our team on a Contract to permanent basis in Berks County, Pennsylvania. In this role, you will play a key part in managing customer accounts by ensuring timely payments and maintaining positive client relationships. This position offers a dynamic work environment where your skills in communication and organization will be highly valued.

Responsibilities:

• Communicate with customers via phone and email to address overdue payments and obtain payment commitments.
• Accurately document the financial status of customer accounts and track collection progress.
• Process received payments and reconcile them with customer accounts to ensure accuracy.
• Collaborate with the sales team to discuss credit statuses, resolve account issues, and develop payment strategies.
• Conduct monthly accounts receivable reviews with the sales team to identify and address outstanding issues.
• Provide regular updates to the Credit Manager regarding delinquent accounts and seek guidance on complex cases.
• Ensure all interactions with customers and colleagues are conducted with care and align with the company's commitment to excellent service.
• Support the Credit Manager in resolving escalated collection challenges and meeting departmental goals.

If interested, please send resume on a Word document to elyse.beyer@roberthalf com