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Job Description
Collections Manager Medix•3.7 Houston, TX Job Details $70,000•$85,000 a year 16 hours ago Benefits Employee stock purchase plan Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Healthcare staff management Medicare Commercial insurance knowledge Regulatory compliance High school diploma or GED Medicaid health insurance Supervising experience Medicare regulations Medicaid regulations Medicaid Medical debt collection accounts Healthcare compliance Hospital experience Collections account management Patient collections management Full Job Description Collections Manager•
Houston, Texas About:
We are partnering with a leading healthcare services organization based in Houston to hire a Collections Manager. This is a direct hire opportunity and an excellent role for an experienced healthcare collections professional-specifically with strong expertise in No Surprises Act (NSA) compliance and out-of-network collections-to lead a high-performing team and make a measurable impact on revenue cycle operations. The Collections Manager is responsible for overseeing all aspects of the collections team within a healthcare revenue cycle environment. This role involves direct communication with providers via phone, email, and in person, while ensuring compliance with regulatory and payer guidelines. The manager will lead, coach, and develop staff while driving performance, improving processes, and maximizing reimbursement outcomes.
Required Qualifications:
High School Diploma or equivalent Minimum of 2 years of supervisory or management experience At least 7 years of experience in healthcare collections (hospital and physician) Strong experience with out-of-network collections Knowledge of the No Surprises Act (NSA) Comprehensive understanding of Medicare, Medicaid, private pay, commercial insurance, and third-party reimbursement Proven leadership and team management skills
Direct, supervise, and evaluate the performance of medical collections staff, including remote team members Conduct regular employee performance reviews (monthly, quarterly, and annually) Hold team members accountable for achieving established goals, KPIs, and productivity standards Monitor payer activity to ensure claims are billed accurately and reimbursed in a timely manner Identify and address issues that may lead to delays or write-offs, implementing corrective actions as needed Manage accounts receivable (AR) inquiries, including billed, unbilled, and held claims Maintain consistent communication with payers and internal stakeholders regarding claim status and resolution Stay current on payer requirements and implement process improvements to ensure compliance Lead coaching, mentoring, and training initiatives to support team development and performance improvement Develop and implement reporting tools, policies, and standard operating procedures to enhance operational efficiency Analyze billing and collections data, identify trends, and provide actionable insights to leadership Collaborate with revenue cycle leadership to establish and refine productivity benchmarks and performance metrics Enforce company policies, including attendance, dress code, and telecommuting standards Support onboarding and training of new hires in partnership with leadership and HR Foster a collaborative team environment focused on maximizing cash collections and operational success Perform additional duties as assigned
Soft Skills & Attributes:
Compassionate and effective leader Strong problem-solving and decision-making abilities Ability to drive team performance and accountability Excellent communication and interpersonal skills Proactive mindset with a focus on continuous improvement Team-oriented with a strong sense of ownership
Benefits:
Medical, Dental, and Vision insurance (no premium options available) 401(k) with company matching Short-term and long-term disability coverage Basic life insurance and supplemental policy options Employee Stock Purchase Program Employee Assistance Program Paid time off Opportunities for career advancement
Additional Information:
Business professional dress code required Position is open due to organizational growth
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
