Credit and Collections Manager, Surfacing

Credit and Collections Manager, Surfacing PlayCore, The Surfacing Group Chattanooga, TN Job Details 1 day ago Qualifications Regulatory compliance ERP systems Team management Financial regulatory compliance Productivity software Financial management Credit analysis Analytics Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Credit Management Develop and implement credit policies and procedures to assess customer creditworthiness. Review and approve credit applications, set credit limits, and monitor ongoing risk. Collaborate with sales and customer service teams to balance risk and revenue Collections Oversight Lead the collections team to ensure timely recovery of outstanding receivables. Design and execute collection strategies for delinquent accounts. Negotiate payment plans and settlements with customers when necessary. Reporting & Analysis Prepare regular reports on aging accounts, DSO (Days Sales Outstanding), and collection performance. Analyze trends in payment behavior and recommend process improvements. Monitor KPIs and ensure compliance with internal and external audit requirements. Team Leadership Supervise, train, and mentor credit and collections staff. Set performance goals and conduct regular evaluations. Foster a culture of accountability and continuous improvement. Systems & Compliance Maintain and optimize ERP and credit management systems. Ensure adherence to company policies, legal regulations, and industry standards

COMPETENCIES

Analytical Decision-Making Learning & Development Communication Planning & Organizing Professionalism & Integrity Results Orientation Financial Management Risk-Taking/Creative Thinking

EDUCATION AND EXPERIENCE

5+ years of experience in credit and collections, with at least 2 years in a managerial role. Experience in manufacturing and/or construction operations

OTHER SKILLS AND REQUIREMENTS

Strong understanding of financial statements, credit score models, and collection laws. Excellent communication, negotiation, and leadership skills Proficiency in ERP systems and Microsoft Office Suite