Call Center Collections Manager

Call Center Collections Manager

CREDIT SYSTEMS INTERNATIONAL, INC. - 1.5

Amarillo, TX Job Details Full-time 22 hours ago Benefits Wellness program Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Flextime Vision insurance Employee discount Life insurance Referral program Qualifications Operations management 5 years Regulatory compliance Team development Key Performance Indicators Bachelor's degree Overseeing compliance functions Team management Performance Improvement (PI) Industry knowledge of financial regulations Senior level Cross-functional collaboration Escalation handling Leadership Implementing cost-saving initiatives Call center management Communication skills Cross-functional communication Overseeing training Bankruptcy Staff development

Analytics Full Job Description Call Center Collections Manager Location:

Amarillo, TX (Onsite - No Remote) About the Role We're looking for a proven collections leader to take ownership of a high-performing call center operation. This role offers direct influence over strategy, performance, and team development, with visibility to executive leadership. This position manages call center supervisors and their teams, driving results across a high-volume collections environment. You'll be responsible for performance, compliance, and continuous improvement across the operation. Why This Role Stands Out Monday-Friday schedule — no weekends, no evenings Direct visibility and interaction with executive leadership Opportunity to shape strategy, performance, and team development Growth-focused environment with a strong leadership pipeline Comprehensive benefits package What You'll Do Lead and develop supervisors and collections staff to achieve performance and recovery goals Drive call center performance through KPIs, analytics, and process improvements Oversee daily operations, ensuring efficiency, productivity, and strong customer outcomes Partner cross-functionally with Compliance, IT, HR, and Executive Leadership Ensure strict adherence to FDCPA, bankruptcy laws, and all regulatory requirements Handle escalated calls and resolve complex customer issues Implement strategies to increase recoveries and reduce operational costs Monitor team performance, conduct reviews, and lead accountability initiatives Train and develop supervisors and staff to improve performance and leadership capability Collaborate with internal programming/IT teams to improve systems and workflows Additional Details Onsite role in Amarillo, TX (this position requires in-person leadership presence) Occasional travel (