Collections Manager

Collections Manager San Antonio, TX

Order:

41519

Order Type :

Temp When applying, select branch "San Antonio•Piedras" LOD Staffing has immediate opening for Collections Manager

Location:

San Antonio, Texas

Job Status:

Full Time•Long Term Assignment (Approx. 18 Months)

Grade/Level:

5 Years Experience (3 in Supervision)

Amount of Travel Required:

None (Office Environment)

Work Schedule:

Monday•Friday 7:45 am•4:30 pm

Rate of Pay:

$30.82 Under general direction, the Collections Manager is responsible for administrative and supervisory work planning, organizing, and coordinating the activities of the Collections Section within the Finance Department. This role ensures the efficient recovery of funds and oversight of cashiering functions.

Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Workflow Oversight:

Directs day-to-day workflow for staff and ensures timely processing of all collections and cashiering functions.

Policy Management:

Develops and maintains collection policies; monitors effectiveness and ensures compliance with Service Level Agreements ($SLAs$).

Financial Verification:

Verifies customer receipt information, ensuring mathematical accuracy and correct general ledger ($GL$) coding.

External Collections:

Manages contracts and activities with external collection agencies for past-due accounts.

Tax Monitoring:

Monitors property tax collected by Bexar County; evaluates proposed tax abatements and historic property tax exemptions.

Annexation Studies:

Assists in the review and development of studies for proposed new city annexations.

Departmental Liaison:

Acts as a primary resource and liaison between City Departments and external contacts.

Personnel Management:

Interviews, selects, supervises, evaluates, and counsels personnel according to established City guidelines.

Behavioral Competencies:

This position requires the incumbent to exhibit the following behavioral skills:

Leadership:

Provides professional direction to staff; manages performance and fosters a productive work environment.

Analytical Thinking:

Interprets and analyzes complex financial problems, documents, and reports with high accuracy.

Commitment:

Strives for results in recovering delinquent funds; conveys a sense of urgency regarding revenue collection.

Effective Communication:

Conveys information clearly to both internal departments and external taxpayers/agencies.

Responsiveness:

Conscientious about property tax laws, statutes, and regulatory deadlines.

Education and Experience:

Required:

Bachelor's Degree from an accredited college or university. Five (5) years of increasingly responsible experience in accounting, tax administration, or a related field. Three (3) years of supervisory or lead work experience. Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Knowledge, Skills, and Abilities:

Knowledge of Ad-valorem property tax billing and collection procedures. Strong knowledge of property tax codes, laws, statutes, and regulations. Knowledge of Lien processing procedures. Experience with automated collections or point-of-sale systems (SAP or ERP preferred). Ability to prepare official financial statements and complex analyses.

Working Environment:

Work is performed primarily inside an office environment. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computer equipment, telephone, and multi-functioning printer.

Physical and Mental Requirements:

Ability to perform all physical, analytical, and intellectual requirements of the position. Ability to understand, remember, and apply complex instructions regarding tax code and law. Ability to communicate effectively under pressure, particularly regarding collection efforts. EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. When applying, select branch "San Antonio•Piedras"