Member Support Administrator (Collections)

Why Us? The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Affordable Medical, Dental and Vision coverage Outstanding 401k - Employer match up to 5% Paid Volunteer Hours Accrued Paid Time Off (PTO) & Paid Holidays Life Insurance and Long-Term Disability (company paid) Continuing Education Opportunities View all available benefit options at Farmbureau.bank . This is an in-person role. What you'll get to do: Open and routes incoming mail, answers correspondence, and prepares outgoing mail.

Responsible for data entry/records:

MAPs Programs/Settlements/Repo & Charge off Process. Review and prepare Right to Cure letters and Deficiency Balance letters. Research accounts to ensure lien is perfected and order titles when necessary. Prepare daily/monthly reporting. Submit helpdesk tickets for systemic issues. Responsible for collection follow-ups on open items. Research and offset accounts when appropriate. Prepare files for 3rd party post charge-off / legal actions. Update & Monitor Bankruptcy notifications Monitor & Maintain Probate Finder (Deceased) Maintain collection follow-up log and input notes into accounts. Assist with managing service request queues for department. Load auto dialer for both IL and Credit Card team daily. Assign accounts to repossession and remarketing companies, as necessary. Responsible for monitoring the repo portfolio and legal accounts. Process loan modifications and loan payment extensions. Assist with gathering documentation to file insurance claims. Review and respond/process credit bureau disputes. Review and approve total loss insurance settlements.

Education and Experience:

Associates degree or some college hours in business, finance, accounting or related field required with a bachelor's degree in business, finance, accounting or related discipline preferred. Five (5) plus years' collection experience in installment loans and credit card. Ability to adhere to established policies, procedures, and laws when performing collection activities. Ensure compliance with all Fair Debt Collection Practices Act, Servicemembers Civil Relief Act and U.S. Bankruptcy laws Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law. All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.