Job Description
Interim Collections Manager Atlantic Region
CBO - 2.9
Richmond, VA Job Details Full-time 14 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Pet insurance Qualifications Staff performance monitoring Healthcare claims management Customer communication Report writing Management Healthcare staff management Accounts receivable management Coaching Providing information to customers Patient service Disciplinary action management Team development Hiring Health insurance knowledge Task prioritization Staff training Mentoring Interviewing Insurance provider collaboration Medical debt collection accounts Collections account management Patient collections management Staff development Full Job Description Responsibilities:
Atlantic Region CBO:
The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. https:
//jobs.uhs.com/atlantic-region-cbo The Atlantic Region CBO is seeking a dynamic and talented Interim Collection Manager . The primary responsibility of the Collection Manager is to manage all collections relating to the follow up and resolution of patient accounts with commercial insurance payers. Manages collection staff and the collection workflow to assure effective and efficient resolution of unpaid claims. Duties and Responsibilities This position must be proactive, assertive and articulate knowledge and understanding of payer claims processing philosophies. Guides individuals internally and externally to desired outcomes. Develops strong working relationships with major payers to assure timely resolution of claims processing issues. Understands complexity of start up operations and project management to assure proper allocation of resources. This position must have the ability to communicate clearly and concisely both verbally and writing. Customer focused, providing service consistently exceeding expectations to both internal and external customers. Proficiency in Microsoft Office applications and others as required. Ability to prioritize needs and effectively manager resources appropriately. Benefit & Rewards Highlights:
Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! Pet Insurance More information is available on our Benefits Guest Website:
benefits.uhsguest.com About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license. Qualifications:
Position Requirements:
Manages the collection workflow of the CBO. Completes and reviews daily, weekly and monthly departmental reports. Resolves issues associated with patients and or payers escalated by collection specialists. Resolve issues associated with collections between other internal departments of the CBO or external departments of the facilities served. Works with payers to secure payment on account balances outstanding Counsels staff with productivity, work and disciplinary actions Monitors productivity standards at the individual level and directs staff in meeting departmental goals and objectives. Mentors and coaches staff by providing on-going training as necessary to assure communication of common issues/concerns. Interviews and makes recommendations to hire new employees. Other duties as assigned EEO Statement:
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams:
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
