Credit/Collections Supervisor/Manager

We are looking for an experienced Credit Manager to lead credit and collections operations in Appleton, Wisconsin. This role is responsible for balancing sound risk management with strong customer support, helping the business make informed credit decisions while protecting cash flow. The ideal candidate will bring strong commercial credit judgment, leadership capability, and the ability to partner effectively with finance, sales, and operations teams.

Responsibilities:

• Direct daily credit and collections activities, ensuring decisions align with company policy and acceptable levels of financial risk.
• Assess new and existing customer accounts by reviewing financial information, credit data, and business conditions to determine appropriate credit limits and payment terms.
• Track portfolio exposure and aging trends, identify areas of concern, and recommend practical actions to reduce potential losses.
• Oversee collection efforts and account dispute follow-up to improve receivables performance and support timely resolution.
• Work closely with finance partners on cash forecasting, reserve considerations, and broader planning related to receivables health.
• Develop and monitor performance measures for delinquency, loss trends, and overall credit effectiveness, using results to guide improvements.
• Raise significant account concerns or elevated commercial risk issues to senior finance and sales leadership when broader visibility is needed.
• Lead, coach, and develop credit and collections team members by setting goals, reinforcing accountability, and promoting consistent execution.
• Provide ongoing training and guidance so policies, procedures, and risk standards are applied uniformly across the team.
• Contribute to process and workflow improvements that strengthen efficiency, reporting, and overall credit operations.