Sr. Data Entry Clerk

Description We are looking for an experienced Sr. Data Entry Clerk to support membership operations for a government organization in Oakland, California. This Long-term Contract position will lead day-to-day data integrity efforts, guide a small team, and help ensure membership and payment records are handled accurately and efficiently. The role combines hands-on review work with staff oversight, policy interpretation, and cross-functional coordination to resolve issues and improve operational consistency.

Responsibilities:

• Lead and support a team of five membership specialists, providing daily direction, feedback, and coverage for operational questions.
• Review membership records and data entry activity to maintain high accuracy standards and consistent processing practices.
• Oversee dues payment handling and examine reconciliation results to identify discrepancies or processing concerns.
• Conduct audits and quality checks across membership updates, payment activity, and related recordkeeping tasks.
• Interpret membership rules and eligibility guidelines, serving as a point of reference for policy-related questions.
• Coach employees through performance expectations, routine challenges, and corrective discussions when needed.
• Assist newer team members with onboarding support while continuing to guide experienced staff on complex cases.
• Handle escalated member concerns, communicate directly with individuals on unresolved matters, and work toward effective resolution.
• Collaborate with internal teams and external partners on database issues, system troubleshooting, reporting needs, and process improvements, including work related to organizational system changes. Requirements
• Previous experience supervising staff in an administrative, membership, or data-focused environment is required.
• Demonstrated ability to coach employees and address performance management matters professionally and effectively.
• Advanced Microsoft Excel skills are required, including strong working knowledge of pivot tables and conditional formatting.
• Experience performing audits, reconciliations, quality reviews, and detailed record validation is required.
• Strong attention to detail, especially when working with financial information and high-volume data entry.
• Ability to interpret policies, procedures, and eligibility criteria accurately and apply them consistently.
• Strong communication and problem-solving skills, with the ability to work directly with members and varied stakeholders.
• Experience with UnionWare is preferred; candidates with other database platforms and strong technical troubleshooting skills will also be considered.

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