Field Data Collection Support Representative

Job Summary This job supports field staff by helping them use production apps, fixing basic technical issues, and training users. It requires lots of travel, bilingual English/Spanish skills, basic tech knowledge, and the ability to work both indoors and outdoors.

About us:

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths

• driving innovation, efficiency, and growth every step of the way.

Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

JOB RESPONSIBILITIES

FIELD

DATA COLLECTION

(FDC)

SYSTEMS SUPPORT

• FUNCTIONALITY & USABILITY

OF PRODUCTION APPLICATIONS

Provide first-level technical and operational support to end users (in person, phone, or electronic). Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ). Troubleshoot basic system, application, and device issues. Ensure proper use and functionality of both customized and off-the-shelf systems.

COMPLIANCE AND TRAINING

Ensure applications and equipment are used in accordance with company policies and procedures. Deliver training to end end users in field and office environments (one-on-one and group sessions). Reinforce correct system usage and data entry standards. Promote user adoption and compliance with established processes.

MAINTAIN HARDWARE & SOFTWARE

Ensure applications and equipment are used in accordance with company policies and procedures. Deliver training to end end users in field and office environments (one-on-one and group sessions). Reinforce correct system usage and data entry standards. Promote user adoption and compliance with established processes.

OTHER DUTIES AS ASSIGNED

)

KNOWLEDGE, SKILLS, & ABILITIESKNOWLEDGE

(INCLUDE

LEVEL OF EXPERTISE

) Technical Systems

• Basic Hardware & Device
• Basic IT Support Fundamentals
• Basic Agricultural Operations
• Basic Customer Support Processes
• Basic Microsoft Office
• Basic

SKILLS & ABILITIES

Costumer Focus Problem Solving Communication Training and Knowledge Transfer Planning and Organizing Collaboration Technical Support Execution Attention to Detail Initiative Adaptability Interpersonal Effectiveness Learning Agility Service Orientation Resilience

YEARS OF EXPERIENCE

1 year of experience in customer service, technical support, or application support.

SPECIALIZATIONS, CERTIFICATIONS AND SPECIFIC EXPERIENCE

Experience in supporting mobile devices or hand-held equipment preferred. Driving is a necessary part of the job and employees are required to possess a valid Driver's License.

LANGUAGES SPOKEN, READ, WRITTEN

English:

85%+

Spanish:

95%+ TRAVEL

REQUIREMENTS

Ability to travel up to 90% of the time to local district between ranches and offices as needed. Occasional domestic travel (up to 10%) based on business support needs

WORKING CONDITIONS

Environmental Conditions:

Works in a combination of an office under controlled environment and in outdoor environment with temperature fluctuations. Exposure to bees, wasps, snakes, chemicals, pesticides, etc. when working outdoors.

Work Hours:

8 hours per day, 40 hours per week, with additional hours as required.

Tools, Equipment Used:

Computer, keyboard, mouse, fax/copier/scanner, 10 key, telephone, cellular phone, vehicles.

ESSENTIAL PHYSICAL, MENTAL, & ENVIRONMENTAL DEMANDS

Thinking:

Critical thinking and active listening 8 hours a day.

Visual Reading:

computer screen, projection screens, and printed material up to 8 hours a day.

Talking:

Communicate in person and via phone or computer VOIP daily.

Hearing:

Communicate in person and via phone or computer VOIP daily.

Noise Exposure:

Exposed to office noises (talking, phones ringing, printer machine) up to 8 hours a day.

Standing:

Ability to stand for extended periods of time per day. May be up to 8 hours per day if standing at desk (optional).

Walking:

Must be able to safely navigate across public streets and to travel between offices, conference rooms, printer rooms and between buildings between 1-2 hours daily.

Lifting and Carrying:

Occasional lifting up to 25 pounds.

Stooping and Bending:

Minimal Squatting or Kneeling:

Minimal Sitting:

Sitting up to 8 hours a day (can stand at will).

Limb Use and Movement:

Repetitive limb use and movement up to 8 hours a day to use keyboard, mouse, etc. Fine Motor Skills (Fingers, Hands, Wrist): Repetitive wrist and finger manipulation up to 8 hours a day to use keyboard, mouse, etc.

Pushing:

Minimal not to exceed 25 pounds.

Pulling:

Minimal not to exceed 25 pounds.

Reaching and Stretching:

Minimal Driving:

Must be able to safely and legally operate a vehicle NIT01

Pay:

$21.00 per hour

Experience:

IT support: 2 years (Required) Field service: 1 year (Required) Application support: 1 year (Required)

License/Certification:

driver's License (Required) Willingness to travel: 100% (Required)

Work Location:

In person