Refunds and Returns - Data Entry

Refunds and Returns

• Data Entry Key Skilled Personnel
• 4.0 Pomona, CA Job Details Temp-to-hire $18.00
• $19.

50 an hour 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Word Microsoft Access Interpersonal skills Customer service Spreadsheets High school diploma or GED Typing 10 key typing Quality data entry

Full Job Description Job Title:

Refund-Return Processor Location:

Pomona, CA Shift:

Monday

• Friday, 6am
• 3:30pm, OT may be required

Pay:

$18.00

• $19.

50 Position involves making outgoing phone calls to various tax collectors. Summary Objective The Refund/Return Processor I processes and researches refund/return checks received from the taxing authority by using the required customer guidelines and adhering to the Service Level Agreement. The role exercises strong decision-making skills to complete tasks and make penalty determinations and achieves complete resolution with agency and/or homeowner's escrow account Essential Functions Tax Procurement Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing Workflow Management Effectively monitors, reports, and communicates status of work assignments and statistics to supervision Customer Service Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner Quality Control Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met Accurately prepares production/statistical reports as applicable Require Education and Experience High School Diploma or equivalent Experience in Microsoft Excel, Microsoft Word and Microsoft Access Data Entry/Computer usage experience Customer Service Experience Ability to type 30-40 wpm Ability to use 10 key by touch; 7k or above with 98% accuracy Basic knowledge of Real Estate Tax Servicing Effective communication skills, both written and verbal Ability to work in a fast-paced environment Ability to work under time constraints and meet high priority deadlines to ensure task is processed is expected completion date Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manual, binders)

Pay:

$18.00

• $19.

50 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person