Data-Entry Associate

Data-Entry Associate Lotte Global Logistics N. America - 2.7 Torrance, CA Job Details Full-time 2 days ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Record keeping Computer operation Customer communication Document review (document control) Microsoft Excel Computer literacy Data reporting Customer inquiry handling Administrative experience High school diploma or GED Data entry Data validation Escalation handling Communication skills Transportation documentation for distribution operations Entry level Full Job Description About LOTTE Group Founded originally in 1967 as a food business in South Korea, LOTTE has expanded their business into retail, tourism, services, chemicals and construction to build a diversified and successful business portfolio. Additionally, LOTTE is actively engaged in business in 30 countries, including in Asia and Europe, and is expanding its operations throughout the Americas and in emerging economies. We plan to strengthen our overseas structures and pursue stabilization through localization strategies while accelerating growth.

BROCHURE

| PR | LOTTE About LOTTE Global Logistics Lotte Global Logistics provides Korean and international logistics and courier services. Since 1996, we have expanded into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. Today, we operate 1,000 logistics networks in Korea and 200 logistics networks throughout the world. We utilize superior IT services to provide wide-ranging customized logistics services, such as courier, land transportation, 3PL, harbor logistics and international logistics. We plan to further strengthen our capabilities as we grow into a global top-tier logistics company.

LOTTE GLOBAL LOGISTICS

(lotteglogis.com) Lotte Global Logistics North America | (lglna.com) Customer Service Representative (CSR) -

Data Entry Department:

Warehouse Operations Reports To:

Operations Manager Shift:

1st or 2nd Shift Position Summary The Customer Service Representative (CSR) - Data Entry is responsible for supporting daily warehouse operations through accurate documentation, timely communication, and professional customer support. This role focuses heavily on data entry, issue follow-up, and maintaining organized records to ensure smooth operational flow between warehouse teams, customers, and vendors. Key Responsibilities Documentation & Data Entry Prepare, update, and maintain shipment documents, logs, and reports. Enter data accurately into internal systems and verify information for completeness. Ensure all documentation is organized and completed within required timelines. Customer & Internal Communication Communicate professionally with customers, warehouse staff, drivers, and vendors. Respond to emails and requests in a timely, clear, and organized manner. Relay important updates or changes to the appropriate departments. Issue Resolution & Follow-Up Track and follow up on operational or customer-related issues until resolved. Escalate concerns when needed and document outcomes. Provide end-of-shift updates or handoff notes to support continuity across shifts. Reporting & Record Management Assist with generating daily/weekly/monthly operational reports. Maintain organized electronic and physical records. Review documents for accuracy and completeness. Cross-Shift Collaboration Coordinate with the CSR team on both shifts to ensure smooth handoffs. Maintain consistency in documentation and communication practices across shifts. Support workload balance and shared team responsibilities. Professional Conduct Maintain focus and professionalism during the entire shift. Follow company policies regarding communication, confidentiality, and workplace behavior. Uphold accuracy and attention to detail in all tasks performed. Required Skills & Qualifications High school diploma or equivalent required. Experience in customer service, data entry, logistics, or administrative roles preferred. Strong attention to detail and accuracy in documentation. Clear written and verbal communication skills. Ability to multitask and work in a fast-paced warehouse office environment. Proficiency with basic computer applications (Excel, email, shared drive folders, etc.). Work Environment Office role located inside a warehouse environment. Frequent interaction with warehouse staff, drivers, and management. Must be able to work assigned shift and occasional overtime as needed.

Please note:

The responsibilities listed are intended to describe the general nature of the role. Duties may be modified or expanded based on operational needs. Detailed performance expectations will be provided during onboarding.

Benefits:

Competitive base salary 401k with company match Medical/Life/Dental/Vision Insurance Paid holidays and vacation Industry Transportation/Trucking; Logistics & Supply Chain Employment Type Full-time