CSR/Data entry Clerk

CSR/Data entry Clerk

EWM - 3.0

Vista, CA Job Details Temporary | Part-time $20 - $22 an hour 1 day ago Qualifications Some college Microsoft Excel Microsoft Outlook EDI Order management system Customer returns handling Sales transaction processing NetSuite Sales administration Administrative experience High school diploma or GED Microsoft Dynamics GP Epicor ERP Customer support ticket management Data entry Customer support Data validation Manufacturing Escalation handling Manufacturing company experience Communication skills Entry level Full Job Description The CSR Data Entry Clerk (Temporary) provides part-time data entry and administrative support to the Customer Service Representative (CSR) department during the peak irrigation season. This role works alongside two experienced CSRs, absorbing high-volume transactional data entry tasks to ensure orders, quotes, returns are processed accurately and on time. This is a temporary, part-time engagement running mid-May through September 30, 2026, working 11:00 AM 3:30 PM PST Monday through Friday . The position requires no prior irrigation industry knowledge; training on internal systems will be provided. The ideal candidate is detail-oriented, comfortable with repetitive data entry tasks, and able to work independently within a defined scope.

KEY RESPONSIBILITIES

Sales Order & Quote Entry 60 80% " Enter sales orders, quotes, and line items into Microsoft Dynamics GP (Great Plains) accurately and according to established procedures. " Process EDI orders and standard sales transactions as directed by the CSR team. " Verify data completeness and flag discrepancies or missing information to the assigned CSR before submitting. " Maintain a consistent pace to support same-day or next-day processing targets during peak volume periods. RMA Data Entry 20 40% " Enter Return Merchandise Authorization (RMA) records into GP, including return type, reason code, item details, and customer information. " Print and distribute RMA documentation as requested by the CSR team. " Flag incomplete or unclear RMA information to the assigned CSR rather than proceeding with assumptions. Queue & Ticket Support Ongoing " Monitor the CSR inbound ticket queue during the 11:00 AM 3:30 PM window and route or action data entry requests as directed. " Provide afternoon coverage for basic customer inquiries routed by the CSR team, escalating anything requiring judgment or product knowledge. " Communicate clearly with the CSR team regarding workload, questions, and completed tasks throughout the shift.

REQUIRED QUALIFICATIONS

" High school diploma or equivalent; some college coursework preferred. " Demonstrated accuracy in data entry; able to maintain quality at volume. " Comfortable learning new software; prior ERP or order management system experience a plus (training on GP provided). " Proficient with Microsoft Office, particularly Excel and Outlook. " Strong attention to detail and ability to follow documented procedures without deviation. " Reliable, self-directed, and able to work independently during afternoon hours with minimal supervision. " Clear written and verbal communication skills; comfortable asking clarifying questions before proceeding.

PREFERRED QUALIFICATIONS

" Prior experience with Microsoft Dynamics GP or another ERP system (SAP, NetSuite, Epicor, etc.). " Background in order entry, customer service support, or inside sales administration. " Experience working in a distribution, manufacturing, or wholesale environment. " Familiarity with ticketing or queue management systems (Zoho Desk or similar). #PRO