Field Data Collection Support Technician

Field Data Collection Support Technician Reiter Affiliated Companies

• 4.0 Watsonville, CA Job Details Full-time $24
• $27 an hour 5 hours ago Qualifications High school diploma or GED Driver's License Productivity software Data collection Full Job Description Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards.

This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations. Field Data Collection (FDC) Systems Support

• Functionality & Usability of Production Applications Provide first-level technical and operational support to end users (in person, phone, or electronic).

Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ). Troubleshoot basic system, application, and device issues. Ensure proper use and functionality of both customized and off-the-shelf systems. Compliance and Training Ensure applications and equipment are used in accordance with company policies and procedures. Deliver training to end users in field and office environments (one-on-one and group sessions). Reinforce correct system usage and data entry standards. Promote user adoption and compliance with established processes. Maintain Hardware and Software Configure and install applications on mobile devices and desktops. Install firmware and software updates. Support basic device setup and maintenance. Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge Technical Systems

• Basic Hardware & Device
• Basic IT Support Fundamentals
• Basic Agricultural Operations
• Basic Customer Support Processes

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Basic Skills & Abilities:

Costumer Focus Problem Solving Communication Training and Knowledge Transfer Planning and Organizing Collaboration Technical Support Execution Attention to Detail Initiative Adaptability Interpersonal Effectiveness Learning Agility Service Orientation Resilience

ROLE DIMENSIONS

Education Level:

High School Diploma Years of Experience:

1 year of experience in customer service, technical support, or application support

ESpecializations, Certifications and Specific Experience:

Experience supporting mobile devices or hand-held equipment preferred

Licenses:

Driving is a necessary part of the job and employees are required to possess a valid Driver's License

NECESSARY SOFTWARE

Microsoft Office Pay Scale:

24.00-27.00