Consumer Protection Support Staff & Data Processing Specialist

This position is responsible for data entry of detailed information/data submitted on consumer complaint forms to the Consumer Protection Division. This includes complaints for General Consumer, Medical Licensing, Professional Licensing/HPU and Identity Theft. Process online/mailed/faxed/emailed complaints in Salesforce. Review and sort complaints by section. Prioritize data entry. Perform initial quality control to determine if complaint is complete or needs more information. Create and maintain contact records in Salesforce. Maintain signature files in Salesforce for mediators, analysts and attorneys in Consumer Protection Division. Function as contact person for files referred to other agencies, business to business complaints and no jurisdiction complaints. Ensure that files referred to state agencies receive a response. Backup for processing support staff, CPD telephone representatives and OAG receptionist. Other duties as assigned. High School diploma or equivalent. Two years general office experience required. Good customer service skills required. Must be detail oriented. Basic computer skills and knowledge of Adobe, Excel and Word. Must be able to communicate effectively, both orally and in writing, with all levels of staff. Must be able to work closely with other processing staff. Must be able to work on own at times with little supervision.