Data Collection Specialist

About Nauticon Nauticon (www.nauticon.com) is a technology leader that proudly serves customers with managed IT services, printing and imaging products, electronic security solutions, and workflow management. Nauticon's primary core value is "Service First." All Nauticon team members are expected to exhibit excellent customer service and our customer feedback indicates that we practice what we preach! Imagine working for a company selling cutting edge technology products that provide competitive benefits, competitive pay, and more. As one of the largest and growing local technology leaders, we want you to join us!

Compensation:

$40,000 - $45,000 +

Bonus Work Hours:

Monday-Friday, 8:00 a.m. - 5:00 p.m.

Job Location:

Gaithersburg, MD Position summary: The Data Collection Specialist is responsible for performing a variety of administrative duties including the configuration and on-going management of our copier status management software, Page Trac. This software is used for meter collection and auto toner replenishment. This position may require on-site assessments to document output device locations and usage, and coordination and tracking of special projects as needed.

Position responsibilities:

• Create new client accounts and Data Collection Agent (DCA) install links through Page Trac and provide to the proper party
• Follow-up after equipment installation to make sure the DCA was installed, and the devices are reporting
• Troubleshoot Page Trac connectivity issues and escalate DCA tickets as needed
• Manage and update the DCA dashboard with relevant equipment information
• Manage and complete DCA tickets for devices or hosts that have gone offline
• Run weekly reports to audit current DCA connectivity and ticket statuses
• Update customer account information with current data collection methods
• Assist Billing Administrator with meter collection as needed
• Act as a backup for mainline incoming calls

Skills and Abilities:

• Excellent communication skills
• Advanced computer and/or networking skills strongly preferred
• Displays patience in explaining highly technical information to customers who may not be tech-savvy
• Ability and desire to provide exceptional customer service
• Ability to act with a sense of urgency while paying attention to detail
• Ability to multi-task effectively and thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Proficient with Microsoft Office (especially Excel and Word)

Education/Experience Requirements:

• Bachelor's degree preferred

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills, nor are these statements intended to create a contract of employment between the employee and Nauticon. Nauticon is an Equal Opportunity Employer Nauticon provides equal employment opportunity to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws. Benefits Nauticon offers eligible employees an attractive benefits package including health care, tuition assistance, 401(k), paid time off and much more.

Job Type:

Full-time Pay:

$42,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Experience:

Data collection: 1 year (Required)

Work Location:

In person