Data Entry

Data Entry SOS Community Services - 2.9 Belleville, MI Job Details Part-time $18 - $20 an hour 12 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Professional development assistance Life insurance Retirement plan Qualifications Microsoft Word Customer communication Records maintenance Confidential information handling Google Sheets Google Docs Microsoft Excel Microsoft Outlook Customer service Databases High school diploma or GED Cultural competency Data entry Organizational skills Newsletters (communication methods) Typing Gmail Associate's degree Working with individuals from underserved communities Google Calendar Full Job Description

POSITION DESCRIPTION POSITION TITLE

Data Entry

REPORTS TO

Director of Children's Services

SUPERVISES

None

FLSA STATUS

30 hrs./week

POSITION PURPOSE

The Data Entry Specialist supports the successful operation of the SOS Parents as Teachers (PAT) Program by serving as the primary point of contact for referrals, maintaining accurate program data, and supporting family engagement efforts. This position ensures timely follow-up with prospective and waitlisted families, manages referral and enrollment tracking, maintains documentation in Visit Tracker (VT), and facilitates communication through newsletters and outreach activities. The Data Entry Specialist plays a critical role in supporting program recruitment, retention, and service delivery while ensuring data quality and compliance with Parents as Teachers and funding requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service:

Serve as the first point of contact for families interested in participating in the SOS Parents as Teachers (PAT) Program, providing professional and courteous customer service. Greet visitors and assist with customer service needs, including opening the front door and welcoming guests at the Belleville location. Receive, enter, and track PAT referrals from MDHHS, internal SOS programs, and community partners. Maintain the PAT recruitment pipeline, including assigning referrals, managing the waitlist, and updating family status in Visit Tracker (VT). Conduct outreach and follow-up with prospective and waitlisted families, ensuring a minimum of two documented contacts per month with waitlisted families. Facilitate and distribute the monthly PAT newsletter and other program communications to recruit and waitlisted families. Assist the Children's Services Department with data entry and maintenance of records in Visit Tracker (VT) and other required databases. Ensure timely, accurate, and complete documentation of referrals, contacts, outreach efforts, and family status updates. Provide Resource Navigation services to families and connect them with community resources and supports as appropriate. Training will be provided through MDHHS. Support program recruitment, enrollment, retention, reporting, and quality improvement efforts through accurate data management and family tracking. Maintain confidentiality of client information and comply with all agency, funding source, and program requirements. Collaborate with Parent Educators, Family Resource Center staff, and the Director of Children's Services to ensure coordinated service delivery. Perform other duties and special projects as assigned by the Director of Children's Services.

AGENCY RESPONSIBILITIES

Actively support SOS Community Services' commitment to diversity, equity, inclusion, and belonging in all aspects of work and service delivery. Uphold and ensure compliance with all agency policies, procedures, and professional standards. Participate in agency meetings, training, community relations activities, and outreach efforts as directed. Represent SOS Community Services in a professional manner when interacting with families, community partners, volunteers, and stakeholders. Maintain confidentiality of client, staff, and agency information in accordance with agency policies and applicable laws. Support the agency's mission, vision, and values through positive collaboration, communication, and teamwork. Perform other duties as assigned to support agency operations and program success.

BASIC QUALIFICATIONS

Associate's Degree required; degree in Human Services, Social Work, Early Childhood Education, Business Administration, Communications, or a related field preferred. Minimum of two years of relevant administrative, customer service, data entry, social services, or related experience. Ability to work effectively with individuals from diverse cultural, socioeconomic, and ethnic backgrounds. Strong verbal and written communication skills with the ability to communicate clearly, professionally, and effectively. Demonstrated ability to exercise discretion, diplomacy, tact, and professionalism when handling sensitive and confidential information. Knowledge of Wayne County and Washtenaw County community resources preferred. Strong organizational, planning, and time-management skills. Ability to establish priorities, manage multiple tasks, and meet deadlines in a fast-paced environment. Ability to maintain accurate records and perform work with a high degree of attention to detail and follow-through. Ability to work independently while also contributing positively to a team environment. Flexibility and adaptability in responding to changing priorities and program needs. Strong problem-solving and critical-thinking skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Gmail, Docs, Sheets, Calendar). Experience working with databases and data management systems preferred; experience with Visit Tracker (VT), Mi Bridges, or similar systems is a plus. Ability to type accurately and efficiently. Ability to lift and carry up to 50 pounds on an occasional basis. Bilingual proficiency in English and Spanish and/or English and Arabic preferred. Commitment to serving vulnerable, minority, and low-income populations with dignity, respect, and cultural humility. Ability to maintain compliance with the Drug-Free Workplace Act, confidentiality requirements, and all applicable federal, state, and local laws governing professional conduct.

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Experience:

working with high risk populations: 1 year (Preferred) Customer service: 1 year (Required) Ability to

Relocate:

Belleville, MI:

Relocate before starting work (Required)

Work Location:

In person