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Data Entry Specialist
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Warrior Allegiance
El Paso, TX (In Person)
$29,120 Salary, Full-Time
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Job Description
Data Entry Specialist Warrior Allegiance - 1.8 El Paso, TX Job Details Full-time $27,040 - $31,200 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Phone communication Word embeddings High school diploma or GED Attention to detail Data entry Organizational skills Computer skills Document viewing software Typing Clerical experience Productivity software Editing Client interaction via phone calls Full Job Description Overview We are seeking a detail-oriented and highly organized Data Entry Specialist to join our dynamic team. In this role, you will be responsible for accurately inputting, updating, and maintaining data across various systems and databases. Your precision and efficiency will ensure the integrity of our information, supporting smooth operations and informed decision-making. This position offers an exciting opportunity to contribute to a fast-paced environment where responsible for creating, processing, shipping, and supporting veteran claim packets from start to finish. Responsibilities Create, format, and complete packet shells and full packets using approved templates and VA-compliant legal language. Build condition-specific statements and supporting documentation for each approved condition. Ensure all required sections are present, accurate, and properly formatted prior to routing or submission. Verify intake data and flag missing, inconsistent, or incomplete information. Maintain packet and shell error rates below 4%, subject to QAQC review. Meet or exceed daily production standards for shells and packets as assigned. Prioritize workload based on service type, urgency, and department needs. Maintain strict adherence to VA standards, internal SOPs, and compliance requirements. Participate in QAQC reviews and apply feedback immediately. Assist with packet and shell corrections for local and remote veterans in a timely manner. Contribute to continuous improvement of packet, shell, and client care processes. • Print, prepare, and package packets accurately and securely for shipment. • Coordinate shipments using XPS Shipper and monitor tracking through delivery. Maintain a 48-hour shipping turnaround standard. Prepare and verify shipping documentation, including tracking records and confirmations. Support shipping operations during peak periods, including the first week of each month. Serve as a direct point of contact for veterans via phone, email, text, and Teams. Provide clear, accurate updates regarding packet status, corrections, audits, and shipping. Respond to all inbound communications promptly; keep calls under 5 minutes when possible. Assist veterans with minor corrections and walk-in support. Ensure veterans feel informed, supported, and respected throughout the process. Maintain accurate, real-time records in CRM systems documenting packet progress, communications, and resolutions. Track packet details including shipping numbers, completion dates, configurations, and corrections. Submit required daily and weekly reports detailing production, error rates, communications handled, and trends. Fully cross-trained in packet creation, shell creation, shipping, and client care. Step into any packet-related function as operational needs require. Communicate effectively with internal teams via Teams, channels, phone, and email. Report FAQs, trends, and systemic issues to leadership for accountability and improvement. Packet error rate must remain below 4%. Maintain assigned daily production standards for packets and shells. Participate in ongoing training related to VA law, Higher-Level Reviews (HLRs), and department procedures. Report daily production metrics on department boards and to management. Submit weekly performance summaries as required. Requirements High school diploma or equivalent; a bachelor's degree in a related field is a plus. Strong attention to detail and organizational skills. Ability to multitask prioritize and manage time effectively in a deadline-driven environment. Ability to follow structured templates, written instructions, and established workflows. Capable of working independently and collaboratively within a team environment. Proficient in Microsoft Office, with strong skills in Microsoft Word and Excel. Experience using PDF editing tools. Strong written and verbal communication skills, including professional phone etiquette. Comfortable communicating with clients by phone to provide clear and accurate information. Flexible and adaptable to changing processes, priorities, and business needs. Willingness to adjust work schedules as needed, including occasional evenings or weekends. Prior administrative, clerical, or document processing experience preferred. Join us as a Data Entry Specialist and become a vital part of our team dedicated to precision, efficiency, and excellence in data management. Your expertise will help drive our success forward!