Data Entry Clerk and Customer Service Representative

Job Position :

Warranty Coordinator Location :

Oshkosh WI Hybrid Duration:

6 months, extension and/or conversion possible based on performance and business needs. When a contract is extended, it is extended in 6 months increments.

Schedule:

7:30 am - 4:00 pm, however, must be flexible to accommodate international calls/customers. Overtime might be required at times.

Job Description:

The Warranty Coordinator is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs. These duties are not meant to be all-inclusive, and other duties may be assigned: Document and maintain all warranty repairs by means of a database filing system. Work with engineering and manufacturing personnel to resolve repetitive warranty claims. Develop, document, and maintain training for all three levels of Service Technicians. Contact customers to schedule a Service Technician to perform warranty repairs on the road. Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations. Develop a list of emergency contacts for all Service Technicians when on the road. Maintain a strong background of new products developed by [business]. Exhibit good computer skills using One-World and Microsoft Office systems. Maintain a strong background of new products developed by [business]. Initiate work order numbers for incoming warranty. Minimum Qualifications Associate's degree and three (3) years of related experience Strong data entry skills Excellent customer service skills Services and warranty experience

Job Type:

Contract Pay:

$22.00 - $26.00 per hour

Education:

Associate (Required)

Experience:

Customer service: 3 years (Required) Data entry: 4 years (Required) Services and warranty : 2 years (Preferred)

Work Location:

On the road