Eligibility Technician 2 (PCN 068055M)

JOB This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. We invite you to watch our "Welcome to DPA" video here: https://vimeo.com/1023052645?share=copy What you will be doing: In this position, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self-sufficiency. Eligibility Technicians assist the public by connecting them to a variety of public assistance programs and services our agency provides. Our organization, mission, and culture: The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery. The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe in your career growth and advancement opportunities within our division. We provide a competitive benefit package, flexible work schedules, and job stability. The working environment you can expect: This position is located in Fairbanks, Alaska The workplace is in our Fairbanks office, located at: 675 7thAve Ste E; Fairbanks, AK 99701. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. Who we are looking for The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Technical Competence:

Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Adaptability:

Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Self-Management:

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Oral and Written Communication:

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately. To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2 : https://www.governmentjobs.com/careers/Alaska/ classspecs

EXAMPLE OF DUTIES

One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska; OR One year of performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution:

Post-secondary education in fields such as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester hours/4 quarter hours = 1 month).

SUPPLEMENTAL INFORMATION

For specific information in reference to the position, feel free to contact the hiring manager at: Brier Nunez /Eligibility Office Manager 2 brier.nunez@alaska.gov