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Retention Specialist

Job

Swift Debt Relief

Costa Mesa, CA (In Person)

$45,500 Salary, Full-Time

Posted 5 weeks ago (Updated 4 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

Retention Specialist Costa Mesa, CA Job Details Full-time $44,000 - $47,000 a year 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Record keeping Spanish Teamwork Customer retention Regulatory compliance English Customer inquiry handling Adaptability CRM system proficiency Full Job Description
UNCAPPED
performance-driven bonuses! We're seeking a dynamic candidate with experience in customer engagement and retention. This role involves strengthening relationships with current clients, addressing concerns to prevent cancellations, and supporting clients on their financial journey. Ideal candidates are motivated, coachable, and skilled in communication and customer service.
Responsibilities:
  • Build rapport with clients, address inquiries, and promote satisfaction
  • Proactively prevent cancellations
  • Navigate challenging conversations
  • Ensure compliance with industry regulations
  • Maintain records via
CRM Qualifications:
  • Sales or customer service experience
  • CRM proficiency
  • Strong record-keeping and compliance skills
  • Adaptability and teamwork
  • Professional under stress
  • Fluent in
English and Spanish Benefits:
  • Dental, health, vision insurance
  • 401(k)
  • Paid time off
  • Flexible schedule
  • Full-time, 8-hour day shifts (Mon-Fri), in person
Job Type:
Full-time Pay:
$44,000.00 - $47,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

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