(Bilingual required) Marin Enrollment Specialist

(Bilingual required)

Marin Enrollment Specialist North Bay Children's Center Overview Description Position:

Enrollment Specialist Reports to: Enrollment Manager Are you fluent in English and Spanish? Do you work well with others in a team setting, excel at detail-oriented tasks, and enjoy customer service? If so, this may be the job for you!

About Us:

For over 30 years the North Bay Children's Center has helped thousands of families give their kids the very best start during the most critical and formative years of development. Our programs, offered at 14 locations, offer affordable childcare and the highest quality educational opportunities that provide children with a foundation for a lifetime of success. It is NBCC's mission to ensure that all children and families, regardless of race, socio-economic standing, and/or resources, are provided with an equal opportunity for early education, and in turn, long term success. Learn more at www.nbcc.net. Position Summary As an Enrollment Specialist, you will act as the face of North Bay Children's Center to prospective families, helping children get access to the critical early learning experiences that build the foundation for life-long success. You will support the leadership team in day-to-day operations of enrollment, reception, reporting, and community events. Why Work for Us? NBCC offers a competitive starting wage, $250 signing bonus, discounted program fees for dependents, professional development incentives, abundant classroom resources, health benefits and much, much more.

Responsibilities:

ENROLLMENT/RECEPTION

Support organizational mission, philosophies, values, goals, and policies to parents, co- workers and community. Maintain clear and professional communication with all staff and families enrolled in the Center, along with visitors, school personnel, and members of the community. Demonstrate tact, discretion, and good judgment. Maintain confidentiality about center business in interactions and/or communications. Greet all center visitors and promote a professional and positive image in all interactions. Respond to staff, parents, and children with sensitivity, interest, and respect. Model positive communication and interaction with staff, parents, and children. Using your bilingual skills, answer the telephones, take messages, and provide information to customers in a courteous manner, obtaining further information when needed. Help to maintain the appearance of the front lobby, office, and common areas. Assist with translation assistance when needed, including the translation of NBCC documents and correspondence. Receive and direct concerns from parents, utilizing discretion and referring issues to the appropriate Director. Assist with coordination of enrollment appointments and activities with the direction of the appropriate Director. Schedule subsidy tours as necessary. Maintain and follow all emergency, safety, and health rules of the center. Keep work environment and equipment safe, clean, attractive and in good working order. Type and/or email and file information as necessary.

REPORTING

Provide reports to the VP of Programs for enrollment statistics and subsidy allocation. Must have knowledge of California Department of Education (CDE) Title 5 regulations. Maintain subsidy files. Responsible for completing re-certification process for enrolled families, various reports, and reviewing student sign in/out sheets. Complete 801 A. Assist Finance Department as needed with monthly billing of subsidy families and maintain communication with families regarding tuition policy and payments. Assist Area Director and Enrollment Manager in maintaining documents/materials specified under Community Care Licensing and California Department of Education. Maintain security so that no child is released to an unauthorized person, upholding all procedures involving visitors and alternate pick up persons.

Qualifications:

Relates well to others in a team setting Fluent in English and Spanish Excellent verbal and written communication skills in both Spanish and English Self-motivated, detail-oriented, strong organizational skills Able to prioritize and complete tasks in a timely manner Experience in an office setting Ability to foster a cooperative work environment Knowledge of customer service principles, techniques, systems, and standards Proficient in Microsoft Applications (Excel, Word, Outlook, etc) Skilled at typing on a standard keyboard Physical Requirements Must be able to bend, lift (up to 40 pounds), carry, reach, squat and sit for up to 8 hours per day. Accountability The Enrollment Specialist is directly supervised by the Enrollment Manager and is responsible for assisting the Directors (CEO, VP of Programs, Business Director and Area Directors) with day to day operations of enrollment, reception, and reports. In accordance with the Fair Labor Standards Act, this position is not exempt from overtime compensation.

Benefit Conditions:

Waiting period may apply

Job Type:

Full-time Pay:

$24.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Schedule:

8 hour shift Monday to

Friday Education:

Associate (Preferred)

Experience:

Customer Service:

1 year (Required)

Work Location:

In person