INTAKE SPECIALIST

INTAKE SPECIALIST BILINGUAL SPANISH/ENGLISH OR VIETNAMESE/ENGLISH HIGHLY PREFERRED JOB SUMMARY

The Intake Specialist assesses individuals and families at risk of homelessness to determine their eligibility for the Homelessness Prevention System (HPS). The screening process uses the Homelessness Prevention Assessment Tool (HPAT). This position involves working in a high-call-volume environment and requires visiting clients and/or sites across Santa Clara County. The Intake Specialist will also make referrals to partner agencies for ongoing case management. This position is non-exempt and Full-Time (40 hours/week).

EDUCATION AND EXPERIENCE

A bachelor's degree in social work, psychology, public health, or a related human services field is preferred, along with at least one year of relevant work experience. Alternatively, a high school diploma or GED may substitute for a bachelor's degree if it is accompanied by relevant work experience with people from diverse ethnic and cultural backgrounds who are homeless, at risk of homelessness, or economically disadvantaged.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The following duties are typical for this position. The omission of specific statements regarding the tasks or duties does not exclude them from this classification if the work is similar, related, or a logical assignment.

• Manage the daily influx of clients needing screening for rental assistance
• Input and track data using the Homeless Management Information System (HMIS) database
• Visit clients and/or other sites to assess community members as needed
• Collect documentation to facilitate the HPS enrollment process and ensure case management preparedness
• Maintain accurate, updated, and confidential client files
• Collaborate as a team and support one another in fulfilling the department's needs
• Attend all required staff, department, community meetings, and trainings

KNOWLEDGE, ABILITIES, AND SKILLS

• Bilingual Spanish/English OR Vietnamese/English highly preferred
• Excellent communication skills, both written and verbal
• Compassion and empathy when working with clients
• Administrative skills include, but are not limited to, proficiency in Microsoft Office, filing, phone and email communication, operation of office machines, record-keeping, and data entry
• Knowledge and Experience working with the Homeless Management Information System (HMIS) database
• Knowledge and experience working with individuals from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged
• Leadership qualities include self-discipline, initiative, and a responsible attitude toward clients and other staff members
• Excellent time management and organizational skills
• Problem-solving skills and the ability to multitask
• Ability to maintain strong rapport and effective communication with staff members from other agencies To perform this job successfully, an individual should also demonstrate the following competencies:
• Set high standards of performance, pursue goals, work hard and smart to achieve them, and strive for results and success
• Meet or exceed the expectations and requirements of internal and external clients; identify, understand, monitor, and measure their needs; communicate and act with clients in mind; recognize and respect staff and volunteers
• Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to and understanding of others' comments and questions; and listen effectively
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
• : Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
• Maintain good attendance and be punctual

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary work, which may involve lifting, carrying, pushing, and/or pulling objects and materials weighing 5 to 25 pounds. Tasks may include extended periods of time at a keyboard or workstation. Operates assigned office equipment.

EQUAL OPPORTUNITY EMPLOYER

Pay:

$25.00 per hour

Benefits:

403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid sick time Paid time off Parental leave Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person