Collections Specialist

PrideStaff has an immediate opportunity to join our growing client's company. We are currently seeking 2 full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialist in Tracy, CA. These individuals will be responsible for the following:

Job Responsibilities:

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions are taken in the appropriate systems. Sets the next work date if follow-up is needed.
• Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
• Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Qualifications/Skills:

• Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
• Must excel in organizational skills.
• Must possess strong attention to detail and follow-through skills.

Education, Training, and Experience Required:

- High School graduate or equivalent. - Must type 25-45 words per minute.

Hourly Rate Pay Range:

$17.00 to $ 19.00

• Annual Range ($35,360 to $39,520)

Note:

Abundance of O/T Available Bonus Opportunity Team Bonus:

$0 to $500 per month (increases hourly rate up to $ 2 .88 per hour or up to $6k per year)

Profit Bonus:

$0 to $500 per month (increases hourly rate up to $ 2 .88 per hour or up $6k per year)

Total Compensation Opportunity Examples:

Annual Base Pay:

$41,735.00 (Estimate incl. 5 hrs O/T per week, Low-range Team and Profit Bonus after 3 months)

Annual Mid-Range Pay:

$54,315.00 (Estimate incl. 5 hrs O/T per week, Mid-range Team and Profit Bonus)

Annual Top Pay:

$57,895.00 (Estimate incl. 5 hrs O/T per week, Max Team and Profit bonus) Compensation / Pay Rate (Up to): $17.00 - $19.00