Eligibility Specialist

Lee County Human & Veteran Services is seeking a dependable and detail-oriented Temporary Eligibility Specialist to support the Low-Income Home Energy Assistance Program (LIHEAP). In this role, you will help residents apply for energy assistance, process applications, and support programs that prevent utility disconnection. You will work with clients, utility companies, partner agencies, and County teams to ensure timely, accurate, and caring service. This position is a great fit for someone who enjoys helping people, working in a team environment, and supporting programs that meet important community needs. Position Type This is a Temp 81 position with

FRS & MED

benefits (30+ hours per week). This is a grant-funded temporary role. What You Will Do Review and Process Applications Review applications for LIHEAP and other utility assistance programs Ensure applications follow federal, state, and local rules Contact clients when more information or documents are needed Support Clients and Community Partners Communicate with clients, utility providers, and partner agencies Answer questions about eligibility and program services Assist with outreach events to increase community awareness Maintain Accurate Records Keep client files complete, confidential, and audit-ready Perform scanning, filing, mailing, copying, and data entry Follow all program and regulatory record-keeping rules Work as a Team Collaborate with the Family Impact Unit and other County departments Support a positive, respectful, and inclusive work environment Serve a Diverse Community Work professionally with individuals from many different backgrounds Additional Duties Perform other job-related tasks that support program goals What We're Looking For Required High school diploma or GED Two years of experience in human services or a closely related field, such as: Social services Case management Public assistance or benefits eligibility work Behavioral health support Youth or family support services Work with vulnerable populations (seniors, veterans, individuals with disabilities) Intake screening or service navigation roles Nonprofit program support positions Valid driver's license with an acceptable driving record Strong attention to detail and organizational skills Ability to stay calm and professional in emotionally sensitive or high-pressure situations Basic math and data entry skills; comfort using Windows-based software Preferred Bachelor's degree in Human Services or a related field Bilingual applicants are strongly encouraged to apply Fingerprint Screening Requirement This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment.

Learn more:

https://info.flclearinghouse.com Work Environment and Schedule Primarily office-based work Monday - Friday, 8:00 AM - 5:00 PM Why Join Us? Your work will directly help families stay safe in their homes by preventing utility shutoffs and connecting residents with vital energy assistance. You will support important community programs, gain experience in human services, and be part of a dedicated team committed to helping Lee County residents. About the Department The Lee County Department of Human & Veteran Services supports individuals, families, and veterans through housing assistance, outreach, and coordinated care. The department works throughout the community to connect people with resources and promote long-term stability.

About Lee County:

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government .