CHILD SUPPORT CASE PROCESSING ANALYST - 73004340

Requisition No:

 875818

Agency:

Department of Revenue

Working Title:

CHILD SUPPORT CASE PROCESSING ANALYST - 73004340

Pay Plan:

Career Service

Position Number:

 73004340

Salary:

$38,760.36 - $45,004.08 / annually

Posting Closing Date:

05/26/2026 Total Compensation Estimator ToolFlorida Department of Revenue Child Support Program Child Support Case Processing Analyst (Revenue Specialist II) Brooksville The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

This Revenue Specialist II position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.

Your duties would include:

Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with legal services providers, other states, employers, and other business partners Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

Experience processing information using a computer system Experience conducting research and analyzing information to make decisions. • Experience communicating with others to gather information. •

SUBSTITUTIONS

•Relevant education may substitute for the required experience.

SPECIAL NOTES

All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This position involves interacting and communicating with parents with child support cases in person, by email and by telephone. This position may require routine travel for court attendance. Standard workday of 8am - 5pm, Monday through Friday. After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency, once a satisfactory 12-month probationary period has been completed.

SALARY:

$38,760.36 - $45,004.08 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT

INFORMATION

Andrea Roberts, (386) 317-7209, Andrea.

Roberts2@floridarevenue.com.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

 After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.