CIED Specialist

Nature of Work Interview and assist clients with Ryan White Part A Centralized Intake and Eligibility Determination application process, to determine potential eligibility in private insurance, Medicaid and other third-party payers. Maintains systems with accurate status to ensure timely processing. Supervision The Intake and Eligibility Specialist will function under the direction of the Eligibility Program Manager. Examples of Essential Job Functions Serve as the first point of contact for clients entering the Ryan White Part A system of care. Conducts initial eligibility and assist clients with application process including identification of required documentation, completing application and scanning information into the Provide System. Screen for federal, state and local assistance programs providing

HIV/AIDS

services and referrals for persons in Broward County. Ability to perform a variety of tasks from client liaison to creating and updating files, creating and updating case notes, documenting case progress, following up with clients, assisting with various program tasks and other duties as assigned. Adhere to procedures for documentation that include: making referrals on behalf of the client, documenting medical appointments, checking for benefit programs that client may be eligible to apply for. Assisting clients with ACCESS applications. Tracking referrals for completeness, providing disposition and ensuring that client follows through with current Lab Work, scanning and documenting lab work in the Provide Enterprise system. Ability to establish and maintain effective working relationships with the general public, and co-workers of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation. Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Regional Health Planning Council's Ethics, Conflict of Interest, Confidentiality and HIPAA policies. Knowledge, Abilities and Skills Ability to input and maintain client information into MIS system. Strong computer skills Strong analytical skills Excellent verbal and written communication skills Knowledge of eligibility criteria and other public benefits Knowledge of federal, state and local assistance programs providing

HIV/AIDS

services for persons in Broward County. Ability to evaluate data/information and make decisions in accordance with established policies, procedures, and guidelines. Ability to create, maintain, and update client case files. Ability to multi-task. Required Educational Experience and Training Bachelor's Degree and one-year experience in area of human services and/or certification in self insurance liability preferred; Experience in public and/or private eligibility determination in private insurance, Medicaid and other third-party payer. Experience serving people living with

HIV/AIDS.

Other Requirements Satisfactory local and level II background screening Valid State of Florida Drivers License with appropriate insurance coverage Access to reliable transportation Position requires flexible scheduling based on client needs. Work week begins on Saturday and ends on Friday. Effective Representation Represents the agency in a professional and respectful manner in working with clients, vendors, fellow employees, and all members of the public without regard to race, religion, age, disability, gender, national origin, sexual orientation, or other non-job-related criteria. Expected to exercise professional judgment at all times. Ethical Conduct Meets work obligations in a manner which effectively represents the best interests of tax payers and all members of the public without conflict of interest or personal gain beyond approved benefits and compensation. Takes positive action to avoid and report to supervisors any real or perceived conflicts of interest. Acts as a positive role model for colleagues and clients. Is an effective steward of agency resources, including funds, equipment, e-mail and other property.

Pay:

$50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person