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Referral Coordinator
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Angel Kids Pediatrics
Jacksonville, FL (In Person)
Full-Time
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Job Description
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Referral Coordinator Reports to:
Call Center Manager Summary:
As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.DUTIES AND RESPONSIBILITIES
- Answer phone calls from parents regarding referrals and providing them with any specialist or referral information if possible. Some calls may need to be directed to other departments or the clinical office.
- Answer phone calls from other healthcare facilities regarding any referral requests and advising them as to what steps need to be taken in order to get that request fulfilled.
- Ensuring that the referrals requested by the providers are processed accurately and in a timely manner.
- Reach out to the provider or scribe in regards to any missing referral information or errors (i.e. No relevant dx codes to the referral, no updated notes in regards to the referral, clarification of the request by the provider.)
- Obtain authorizations from the insurance companies. ( includes filling out and faxing additional forms to obtain out-of-network authorizations)
- Obtaining additional forms from the providers when specific referrals are requested ( sleep study forms, concussion clinic forms)
- Ensure all referral faxes are sent successfully and collect all confirmation sheets.
- Distribute incoming faxes to the appropriate team member or department.
- Reach out to specialists to obtain information such as accepted insurance and availability to get more options to send referrals to.
- Ensure referrals are filed in an organized manner so they can be easily found and pulled if needed.
- Log processed referrals to keep track of which ones have been processed and a daily count.
- Respond to messages from OP and patient portal.
- Check and respond to voicemails left in personal voicemail box, referrals team voicemail box and Patient Liaison voicemail box.