Intake Specialist

Care Team Role -

Intake Specialist Supervisor:

Administrator Job Purpose:

The Intake Specialist is responsible for managing the initial intake process for referrals to Revitalize Home Healthcare, ensuring accurate collection of patient referral information, timely communication, and proper routing of clinical matters to appropriate licensed personnel. The Intake Specialist serves as the first point of contact for new referrals and supports compliance with agency policies, licensure, and accreditation standards.

Qualifications:

High school diploma or equivalent required Experience in healthcare intake, scheduling, or administrative support preferred Knowledge of home health services and referral workflows preferred Strong organizational, communication, and documentation skills Proficiency in data entry accuracy and document verification Proficiency with electronic health record (EHR) systems and office software Ability to maintain confidentiality and comply with HIPAA requirements Ability to verify insurance and navigate eligibility platforms

Compensation:

Part-Time $15 - $18/Hourly Based on

Experience Responsibilities:

Receive and log referrals from physicians, hospitals, facilities, and community partners Greet new clients or patients and guide them through intake procedures Collect and verify referral information (demographics, payer source, service request orders) Answer questions regarding the intake process or required documentation Adhere to agency policies regarding privacy, confidentiality, and professional conduct Ensure required referral documentation is obtained and forwarded to appropriate clinical leadership Verify benefits eligibility and obtain pre-authorizations if needed Escalate clinical questions, eligibility determinations, or care-related concerns to licensed personnel Input data into EMR/EHR or client management systems accurately Ensure all forms are completed, signed, and filed in accordance with policy Coordinate intake workflow with Administrator, Director of Nursing, or designated RN as applicable Maintain organized intake records in accordance with agency policy Monitor and follow up on incomplete or missing documentation in accordance with agency policy.

Physical Demands:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description. The employee is regularly required to stand, walk, and sit, as well as talk and hear. The employee is required to use hands to operate office equipment. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.