Family Services Specialist

Family Services Specialist Early Learning Coalition of Manatee, Inc. - 5.0 Palmetto, FL Job Details Full-time $40,000 - $48,500 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Bilingual Microsoft Word Spanish Microsoft Outlook Phone communication Word embeddings High school diploma or GED Attention to detail Client interaction via phone calls Full Job Description About us Early Learning Coalition of Manatee, Inc. is a 501c(3) non-profit, located in Palmetto, FL, offering services throughout Manatee County. We have an amazing team and provide services that are both rewarding and impactful! The Early Learning Coalition is looking for an energetic individual to join our outstanding team! We provide excellent benefits, such as health, dental, vision, life, and generous paid time off. Ideal candidates must have experience in customer service to the public.

POSITION SUMMARY

This position is responsible for maintaining accurate information about families in the statewide database system, screening applicants for financial assistance eligibility and remaining knowledgeable about current types of available funding and applicable eligibility requirements.

ESSENTIAL FUNCTIONS

Conduct client interviews, screen, and complete necessary paperwork accurately, in a timely fashion for determining and maintaining eligibility. Responds to requests for information from clients/providers timely and within client confidentiality guidelines. Provides CCR&R services according to state guidelines. Volunteers and represents Coalition at external events to provide information on services. Maintain current and accurate information in the statewide database system. Attends all meetings/in-service training, as requested, or required, in a punctual, professional, and contributory manner. Perform other duties as assigned by supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

Attention to Detail Client Management Oral & Written Communication Reliability

WORK ENVIRONMENT

This position performs its essential functions mainly inside the office. Special events attended by the Coalition will require work outside the office at a remote location.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. Staff will on occasion lift items up to 25 lbs. while completing functions.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a 40-hour per week non-exempt position. ELC's hours of operation are 7 am - 6 pm Monday through Thursday and 8 am - 12 pm on Fridays. Occasional evening and weekend work may be required.

MINIMUM QUALIFICATIONS

High School Diploma, plus 3 years of related experience working with the public. Bilingual. Ability to work independently; plan, organize and coordinate work assignments. Proficient in the use of Microsoft Word and Outlook. Excellent phone etiquette, customer service skills, written, and interpersonal communication skills. Maintain schedule flexibility for occasional evening and weekend activities. Deemed qualified for employment through Level II Background Screening.

Job Type:

Full-time Pay:

$40,000.00 - $48,500.00 per year

Benefits:

401(k) 403(b) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

3 years (Preferred)

Language:

Spanish (Preferred) Ability to

Relocate:

Palmetto, FL 34221: Relocate before starting work (Required)

Work Location:

In person