Information Center Assistant

Please label all uploaded documents with your full name (for example: Jane_Doe_Resume ). This helps ensure your materials are properly matched to your application. If you are a currently active Polk State College employee, please create an account using your polk.edu staff email address. Our HR system will not recognize you as an active employee. Description Performs moderately routine, diverse phone operator work in a complex Admissions, Registration and Records department or College Center. General policies can be applied to most work situations; however, moderate decision-making is required under limited supervision. Essential Functions/Duties Maintain coverage for the college switchboard, Registrar email and online chat. Provide information to prospective and current students and the community at large. Respond to inquiries through telephone, email, and virtual communication. Assist in admissions and registration issues, including technical assistance and admission steps. Provide referrals to other student resources. Review and process orientation report daily. Review and process FLEID verifications regularly. Assist in campaigns as needed. Other duties as assigned.

Typical Qualifications Required Skills:

The ability to establish an effective rapport with part-time and full-time faculty. Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. General office skills. Experience with computers, word processing, spreadsheets, and databases. Good human relations skills. Ability to maintain confidential information. Working Conditions/Additional Information This position requires a flexible work schedule, with the ability to work shifts between the hours of 8 am to 8 pm. Work on the weekends, during college closures and holidays may be required during peak times. Must be able to work proficiently in a busy, multi-office work area. Must be flexible and able to adapt well to changes. Salary and Benefits Information This position is level C13 . We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers. Required Education Graduation from a standard high school (or equivalent) is required.

Required Experience :

One year of office organization and clerical experience is required.

Preferred Experience:

Higher education work experience is preferred. Supplemental Information Submissions that do not include all parts of the following required information will not be considered: a resume. an electronic job application (all sections MUST be completed). Important Information If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. Polk State College is a drug-free workplace. Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1, etc.) will not be considered. Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. Polk State College does NOT provide relocation assistance for this position. Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, or employment. For information about the College's equal access and equal opportunity policies and procedures, or to file a complaint, please contact: Title IX Coordinator 3425 Winter Lake Road Lakeland, FL 33803 863.669.2903 compliance@polk.edu For additional information, visit polk.edu/compliance We encourage applicants to provide feedback on their experience or request help at Careers@polk.edu .