Associate Director of Enrollment Navigation

Associate Director of Enrollment Navigation Job

ID297463

Location Georgia Southern - Swainsboro Full/Part TimeFull-Time Regular/TemporaryRegular About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025. Location East Georgia Campus - Swainsboro, GA Department Information Executive Vice President of Enrollment Marketing, and Student Success Job Summary The Associate Director of Enrollment Navigation leads post-admission enrollment support, with a strong focus on student experience, service quality, and ease of navigation through enrollment processes. This role ensures students receive timely, clear, and coordinated support, helping them remove enrollment-related barriers. The Associate Director oversees Enrollment Navigators and provides day-to-day operational coordination for Registrar and Financial Aid processing staff within a matrix structure. The role emphasizes removing barriers, reducing confusion, and delivering responsive, student-centered service, while partnering with functional experts to ensure accuracy, compliance, and consistency. The Associate Director consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success. Responsibilities Provide direct supervision, coaching, and performance management for Enrollment Navigators, ensuring consistent service delivery and effective caseload management Provide day-to-day operational oversight for Registrar and Financial Aid processing staff within a matrix structure, in collaboration with functional area experts and central leadership Oversee post-admission enrollment readiness and barrier resolution for new and current students, including documentation, financial aid steps, registration readiness, and administrative holds Coordinate workflows and communication among Enrollment Navigators, Registrar, Financial Aid, Student Success, Housing, and other campus partners to ensure timely issue resolution Serve as an escalation point for complex enrollment-related student cases and ensure issues are resolved efficiently and in alignment with institutional policy Monitor service demand, processing timelines, and caseload distribution to ensure staffing and workflows support peak enrollment and registration periods Ensure accurate, timely documentation of student interactions and enrollment outcomes across CRM and student information systems Identify recurring enrollment barriers, workflow gaps, and process inefficiencies, and collaborate with functional partners to implement operational improvements Use enrollment and service data to inform decision-making, report trends, and provide recommendations to leadership Support enrollment cycles, targeted outreach efforts, and enrollment-related events as needed to promote on-time registration and persistence Required Qualifications Educational Requirements Bachelor's Degree Required Experience Four or more years of progressive experience in enrollment services, registrar operations, financial aid, or student success Demonstrated experience in building high-performing teams and managing operational workflows Strong organizational, communication, and problem-solving skills Preferred Qualifications Preferred Educational Qualifications Masters degree Preferred Experience Familiarity with CRM systems (e.g., Slate) and student information systems strongly preferred Proposed Salary $60,617 - $70,000 This is an exempt position paid on a monthly basis. Required Documents to Attach Resume Cover Letter Two (2) Professional References Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service (Abilities) Ability to support various constituencies served by the University (Abilities) Effective communication (verbal and written), organizational and human relations skills (Skills) Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position (Abilities) Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success (Knowledge) Ability to work independently and collaboratively

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills