Behavioral Health Intake Specialist Reports To:
Billing / Intake Manager Position Summary Are you passionate about helping people connect with the services they need? Family Counseling Service (FCS) is seeking a compassionate, organized, and customer-focused Intake Specialist to serve as the first point of contact for individuals seeking care. The Intake Specialist plays a critical role in ensuring clients receive timely access to services by managing referrals, coordinating appointments, maintaining accurate records, and connecting individuals with appropriate resources. This position requires strong communication skills, attention to detail, and a commitment to providing an exceptional client experience. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and wants to make a meaningful impact in the community. Qualifications Education High School Diploma or equivalent required Experience Minimum of two years of administrative, customer service, healthcare, or clerical experience preferred Experience working with electronic health records (EHR) or scheduling systems is a plus Preferred Skills Bilingual in English and Spanish strongly preferred Strong organizational and time-management skills Excellent verbal and written communication skills Ability to manage multiple priorities while maintaining accuracy and professionalism Knowledge of community resources and referral processes preferred Schedule Monday
Thursday:
8:00 AM- 5:30 PM or Monday
Thursday:
9:00 AM- 6:30PM Pay Rate $20
- $22 per hour based on experience Essential Responsibilities Client Intake & Access to Services Respond promptly and professionally to client and referral source inquiries received by phone, online, or other communication channels.
Ensure all requests for services are addressed within one business days or less. Collect and document client intake information accurately and enter data into the designated software system within 24 hours. Verify insurance coverage and eligibility, when applicable, within 24 hours of scheduling an initial appointment. Coordinate and schedule appointments in accordance with agency procedures. Provide information regarding available services and assist clients in navigating the intake process. Connect clients with appropriate community resources and referrals when agency services are not the best fit for their needs. Maintain accurate electronic records and ensure timely documentation. Collaboration & Support Serve as a resource to staff regarding intake procedures and access-to-service processes. Work collaboratively with multidisciplinary teams to ensure a positive client experience and effective service delivery. Attend and actively participate in staff meetings, trainings, and agency initiatives. Communicate proactively with supervisors regarding scheduling concerns or workflow challenges. Perform other duties as assigned to support agency operations and client care. Professional Standards Maintain strict confidentiality and adhere to all ethical, legal, and agency standards. Demonstrate professionalism, compassion, and cultural sensitivity in all interactions. Uphold FCS values and contribute to a positive, collaborative workplace culture. Staff Development & Growth At FCS, we believe in continuous learning and professional development. We Teach Support and mentor colleagues when appropriate. Share knowledge, best practices, and resources with team members. We Learn Participate in trainings, Lunch & Learn sessions, and professional development opportunities. Embrace new processes, technologies, and learning experiences. We Develop Expertise Pursue areas of professional interest and develop specialized knowledge. Contribute to organizational growth by sharing expertise and supporting team learning. Physical Requirements Frequently required to sit, stand, and walk. Frequently required to use hands and computer keyboards. Frequently required to communicate verbally and hear effectively. Equipment Used Computer and Microsoft Office applications Electronic health record and scheduling systems Telephone and voicemail systems Office equipment, including scanners and copiers Core Competencies Communication Communicates clearly, professionally, and effectively with clients, referral sources, and team members. Client Service Excellence Creates a welcoming and supportive experience for clients while promoting a positive image of the agency. Dependability Demonstrates reliability, accountability, strong attendance, and the ability to work independently. Ethics & Confidentiality Maintains the highest standards of integrity, confidentiality, and professionalism. Organization & Sense of Urgency Prioritizes tasks effectively, meets deadlines, and ensures timely follow-through on client needs. Teamwork Works collaboratively with colleagues and contributes to a supportive, mission-driven environment.
Pay:
$20.00
00 per hour
Benefits:
Retirement plan Tuition reimbursement
Work Location:
In person
