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Insurance Verification Coordinator
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GardaWorld
Full-Time
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Job Description
We are looking for an Insurance Verification Coordinator/Patient Service to join a team in Blue, Bell Pennsylvania. This onsite role supports patient service operations through insurance verification, lead follow-up, and accurate documentation in a fast-paced healthcare environment. This is a contract position with the opportunity for long-term growth while contributing to a patient-focused organization.
Responsibilities:
- Handle a high volume of inbound and outbound calls to assist patients and coordinate insurance-related inquiries.
- Review and confirm insurance coverage details, benefits, and eligibility for scheduled services.
- Obtain and document required authorizations, referrals, and verification information with accuracy.
- Follow up on incoming leads and patient requests in a timely and thorough manner.
- Enter and maintain patient and insurance records within internal systems and Microsoft Office tools.
- Support patients by answering service-related questions and helping resolve coverage issues.
- Collaborate with internal team members to ensure verification activities are completed before services are provided.
- At least 2 years of experience in insurance verification, patient services, or a related healthcare support role.
- Hands-on knowledge of medical insurance processes, including benefits verification, authorizations, and referrals.
- Experience working with Medicare and other medical insurance plans.
- Strong data entry skills with close attention to detail and accuracy.
- Ability to manage frequent phone communication in a high-volume call environment.
- Proficiency with Microsoft Office Suite and comfort learning internal healthcare systems.
- Strong communication and customer service skills in a patient-facing setting.