Enrollment Contact Representative

The Panther Group is seeking an Enrollment Contact Representative for a university in the Dedham, MA area. This is a contract opportunity that is onsite and will transition to remote after training is completed. The Enrollment Contact Representative will serve as the front-line contact via phone for parents, students, and other university constituents.

Key Responsibilities & Accountabilities:

Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately. Minimum Qualifications Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position. Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity. Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population. Prior experience working in a Call Center or higher education and supporting adult learners is ideal. Pay $21.43 per hour. #ZRPROF #INDPROF