Military/Veterans Services Assistant

Military/Veterans Services Assistant 3.9 3.9 out of 5 stars Fayetteville, NC $37,486 a year - Full-time Fayetteville Technical Community College (E) 176 reviews $37,486 a year - Full-time Fayetteville Technical Community College is seeking qualified applicants for this full-time position at the FTCC Fort Bragg office. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth. We offer a valuable benefits package that includes the following: NC State Health Plan NC State Retirement Plan Paid Leave Paid Holidays Cafeteria Plan (IRS Code Section 125) Educational Benefits Longevity TRICARE Supplement Benefits Full-time employee benefits Duties Essential Duties— Duties may include, but are not limited to, the following: Greet visitors; respond to informational requests on programs and services; answer telephones; receive and route mail. Perform duties in a manner that represents exemplary customer service both to the public as well as College faculty and staff. Participate in student admissions and registration activities, both on and off-campus; provide information and assistance to students regarding the admissions process, registration process, financial aid eligibility, forms, deadlines, requirements, and graduation process. Inform and explain College policies and procedures to students and the general public. Response to difficult requests for information and act as liaison to other College departments and divisions. Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules. Prepare weekly, monthly, and term class enrollment and attendance reports. Provide counseling to potential students, advising them of school, VA, and state requirements for the use of the GI Bill. Maintain technical expertise of VA and state regulations to include reviews and updates of changes as they pertain to certification of veterans. Process compliance checks through file reviews and initiate corrections/changes. Participate in Compliance Survey by VA and supervisory visits by State Approving Agency. Assist in catalog approval process for State Approving Agency. Attend professional development, meetings, and conferences when appropriate. Maintain regular communications and coordination with the College's Business Office to insure accurate reporting and reimbursement of eligible Post-9/11 G.I. Bill tuition and fees from applicable State/Federal VA funding sources. Prepare and disseminate routine announcements/correspondence to military and veteran students. Review and suggest changes or corrections in policy to ensure state and VA compliance. Advise military and veterans on educational benefits and services available; assist military and veterans in securing benefits. Assist in the development and maintenance of efficient and reliable data management systems. Maintain knowledge of PRIME programs as they pertain to Veterans Services Office functions. Perform related duties as assigned. Minimum Qualifications Completion of the twelfth grade, including or supplemented by specialized clerical and office procedures course work; or equivalent. Two years of responsible clerical work including military experience. Preferred Requirements An Associate Degree from an accredited college in a business-related field or two years work experience providing counseling services and support to military and/or veterans. Full or Part Time Full Time College Pay Scale Minimum starting salary $37,486 Number of Months 12 Employee Benefits Posting Number S67-26 Posting Detail Information EEO Statement The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.